Job Description
Job Description
Maintain and strengthen client relationships by ensuring SLA compliance, supporting operational delivery, and identifying opportunities to add value within existing accounts. Manage and grow a portfolio of existing clients by building long-term relationships. Understand client needs, identify opportunities, and ensure services meet expectations. Maintain high client satisfaction through regular engagement with key stakeholders. Ensure SLA compliance and monitor performance, resolving issues proactively. Coordinate installations, maintenance, and support with internal teams for efficient service delivery. Handle administrative tasks, including accurate data capture, query resolution, and account documentation. Maintain up-to-date client records and support reporting and planning activities. Identify and support upselling and cross-selling opportunities to grow existing accounts.
Requirements
- Strong communication and interpersonal skills.
- Attention to detail.
- Analytical thinker with structured problem-solving skills.
- Skilled in building and managing relationships.
- Confident in presentations and client engagement.
- Collaborative team player.
- Well-organised with solid administrative capabilities.
- Professional and customer-focused.
How to Apply
Only candidates who meet the above minimum requirements will be considered. Should you not hear back from us within the next 2 weeks, please consider your application as unsuccessful.
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