Admin Controller

Role Summary

Medicross Healthcare Group is a value driven organisation with a firm commitment to providing patients and their families with a holistic approach to primary healthcare of the highest quality and is underpinned by our professional service.

As the Admin Controller, you are required to be a Brand Ambassador by providing the best and safest person-centred quality customer service whilst living our values of care, truth, participation, compassion and dignity.

The Admin Controller has an overall responsibility to provide professional service to all customers in line with the Netcare strategic themes and for monitoring and maintaining acceptable and accurate administration of the allocated business units. Furthermore, the incumbent is responsible for sending out notices and the collection of overdue accounts, as well as resolving any queries. The incumbent is further responsible to minimize the financial exposure to the business with regards to credit extended and to render exceptional professional services to all patients and customers.

Key Work Output and Accountabilities

Operational Excellence

• Ensure the daily update of Reconciliation in transit (RIT) and provider to the finance team as part of month end deliverables.
• Transfer unpaid medical scheme balances to patient liable and insert comment.
• Prepare and submit journals, when relevant, for authorisation.
• Ensure timeous processing of authorised journals.
• Handling patient and medical scheme enquiries in a professional and timely manner.
• Follow up on pending claims not submitted to Medical Aid.

Working Capital Management

• General management and administration pertaining to outstanding debt.
• Generate reports, ability to interpret data, and action accordingly.
• Notify management of high-risk debt identified.
• Identify possible high-risk accounts to be handed over.
• Ensure debtor days are in line with company targets.
• Daily monitoring of collections.
• Print and follow up on unallocated payments.
• Manage unallocated payments.
• Manage and attend to all rejections on remittance advices from third parties i.e. medical schemes.
• Manage private accounts by printing a daily age analysis report.
• On a monthly basis identify small balance write offs and other uncollectable/high risk debt to be written off.
• Handle queries relating to outstanding accounts.
• Manage all payment arrangements.
• Ensure accurate distribution of monthly statements.
• Ensure formal payment arrangements are in place.
• Follow up on payment arrangements.
• Print and mail monthly statements.

Risk Management

• Ensure compliance to Company Policies and Procedures
• Adhere to the CSA (Control Self-Assessment) audit standards.
• Manage compliance to prevent repeat of audit findings to improve status of audits.
• Ensure patient confidentiality at all times according to POPIA.

Effective Communication

• Timeous communication to line manager on delays experienced.
• Clear communication between stakeholders, colleagues and patients.
• Changes relating to policies and general debt management must be communicated clearly to relevant parties.
• Be a model of excellent customer service, ensuring that all customers experience an excellent and satisfactory interaction at all time.

Growing With Passionate People

Self - Management and Development

• Identify self- development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager.
• Formulate action steps to close the gap between the ideal and actual state of competence.
• Pursue self - development in one or both of the following areas:
  o Formal Studies
  o Informal / self – studies
  o Share knowledge with relevant team members.
• Follow agreed upon (authorised) action steps until desired competence is achieved.
• Be punctual and behave appropriately to the business environment.
• Meet deadlines

Build and maintain stakeholder / customer relationships

• Ongoing Customers satisfaction according to set standards.
• Be a model of excellent customer service, ensuring that all customers always experience an excellent and satisfactory interaction.
• Build and maintain productive working relationships with all key stakeholders, internal and external customers through on-going communication and feedback.
• The Dental assistant to participate in dental department meetings and other related forums as per request from Clinic manager or responsible person.
• Accurately capture and provide timeous information, including clinical information to customers and stakeholders as required in line with POPIA act.
• Report, record and assist with stakeholder/customer dental complaints according to task allocation or Clinic Manager request.
• Maintain patient safety, dignity, and confidentiality.
• Assist with patient flow in the dental department to minimise waiting periods

Education and training facilitation

• Actively participate in all training according to relevant training matrix to obtain sign off on compliance training, competencies aligned to daily tasks and Job description.
• Access, read, understand, and sign off on relevant quality review tools, clinical and other processes, and Standard Operating Procedures (SOP’s).
• Access, read, understand, and obtain sign off on Human Resources (HR) and other relevant Company policies and procedures.
• Provide proof of registration with the relevant governing body (where applicable).

Teamwork

• Participate in monthly team meetings to discuss operational requirements including performance and provide feedback.
• Be an active member of the dental team taking responsibility for the effective and smooth running of the dental area.
• Co- operate and collaborate with other clinics and departments to provide appropriate support services

Skills Profile

Education

• Required
• Matric or equivalent NQF level 4 qualification
• Higher certificate or diploma in Accounting / Finance / Business Administration at NQF level 6.

Work Experience

• Required
• 3- 5 years’ experience as a credit or debtors’ controller in a Healthcare environment i.e., Clinic or hospital.
• Experience within the Medical industry would be an advantage.

Preferred

• SAP ISH experience.

Knowledge

• Required
• Computer Literate.
• Knowledge of medical aids.
• Knowledge of billing procedures.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.

Physical Requirements

In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

Values and Behaviours

Netcare Values

At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.

• Care - The basis of our business. The professional, ethical patient care and services we offer at every level of the organisation.

• Truth - The crucial element in building relationships that work. Open communication with honesty and integrity is essential.

• Dignity - An acknowledgement of the uniqueness of individuals. A commitment to care with the qualities of respect and understanding.

• Compassion - The creative, compassionate, and innovative drive to do things better than before. To develop and implement successful healthcare solutions for all.

• Participation - The willingness and desire to work in productive and creative partnerships with others and the commitment to communicate.

The Netcare Way

Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:

• I always greet everyone to show my respect.
• I always wear my name badge to show my identity.
• I always treat others with consideration and humility to uphold dignity
• I always act in the best interest of Netcare and others to show I care.
• I always listen with empathy and respond with kind action to show my compassion
• I always say thank you to show my appreciation.
• I always embrace diversity to strengthen inclusivity and belonging.

Skills

• Customer Focus and Service Delivery
  The capacity to identify and respond to the needs of *internal and external customers.
• Personal Work Ethic
  Capacity to instil an ethic of quality and consistency in self and others.
• Building Relationships
  Capacity to establish constructive and effective relationships.
• Communication
  The capacity to clearly present information, either written or verbal.
• Teamwork
  Capacity to cooperate with others to work towards a common goal.
• Technical Knowledge
  The capacity to perform a technical function to required standards.

Working Conditions

• Professional flexibility in working hours while supporting daily business operations which may include weekends and night shifts where applicable.
• Will interact with internal and external customers through several different means.

Join the team committed to providing the best and safest health and care.