Admin Controller

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

Medicross Healthcare Group is a value driven organisation with a firm commitment to providing patients and their families with a holistic approach to primary healthcare of the highest quality and is underpinned by our professional service.

As the Admin Controller, you are required to be a Brand Ambassador by providing the best and safest person-centred quality customer service whilst living our values of care, truth, participation, compassion and dignity.

The Admin Controller has an overall responsibility to provide professional service to all customers in line with the Netcare strategic themes and for monitoring and maintaining acceptable and accurate administration of the allocated business units. Furthermore, the incumbent is responsible for sending out notices and the collection of overdue accounts, as well as resolving any queries. The incumbent is further responsible to minimize the financial exposure to the business with regards to credit extended and to render exceptional professional services to all patients and customers.

KEY WORK OUTPUT AND ACCOUNTABILITIES

DISRUPTIVE INNOVATION

Administrative process control

• Ensure the daily update of Reconciliation in transit (RIT) and provider to the finance team as part of month end deliverables.
• Transfer unpaid medical scheme balances to patient liable and insert comment.
• Prepare and submit journals, when relevant, for authorisation.
• Ensure timeous processing of authorised journals.
• Handling patient and medical scheme enquiries in a professional and timely manner.
• Follow up on pending claims not submitted to Medical Aid.

Working Capital Management

• General management and administration pertaining to outstanding debt.
• Generate reports, ability to interpret data, and action accordingly.
• Notify management of high-risk debt identified.
• Identify possible high-risk accounts to be handed over.
• Ensure debtor days are in line with company targets.
• Daily monitoring of collections.
• Print and follow up on unallocated payments.
• Manage unallocated payments.
• Manage and attend to all rejections on remittance advices from third parties i.e. medical schemes.
• Manage private accounts by printing a daily age analysis report.
• On a monthly basis identify small balance write offs and other uncollectable/high risk debt to be written off.
• Handle queries relating to outstanding accounts.
• Manage all payment arrangements.
• Ensure accurate distribution of monthly statements.
• Ensure formal payment arrangements are in place.
• Follow up on payment arrangements.
• Print and mail monthly statements.

Risk Management

• Ensure compliance to Company Policies and Procedures
• Adhere to the CSA (Control Self-Assessment) audit standards.
• Manage compliance to prevent repeat of audit findings to improve status of audits.
• Ensure patient confidentiality at all times according to POPIA.

Effective communication

• Timeous communication to line manager on delays experienced.
• Clear communication between stakeholders, colleagues and patients.
• Changes relating to policies and general debt management must be communicated clearly to relevant parties.
• Be a model of excellent customer service, ensuring that all customers