Administrator Sales

Business Unit:

Group Admin

Department:

Sales

Site:

Rosebank

Location - Town / City:

Rosebank

Job Advert Summary:

Review and process incoming sales orders and ensure timely delivery to customers with zero tolerance on errors Verify order details (product pricing, product, customer information, correct source plant and proactively identifying and resolving discrepancies before this impact the load plan) Ensure customers receives order confirmations Ensure orders are confirmed before planning and orders are confirming on the day for the day (BULK sales) to avoid revenue loss caused by divert cost Ensure customer complaints are registered on CRM, followed up and resolved within the PPC SLA Communicate with clients regarding the status of their orders and deliveries, this includes orders not fulfilled due to payment not received

Minimum Requirements:

Grade 12 National diploma in Sales and Marketing or Business Administration Microsoft Office Suite(Word, Intermediate Excel and Outlook) Minimum of 2-3 years of experience in an administrative or sales support role.

Duties and Responsibilities:

• Product knowledge within same or similar industry including SAP
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and order management systems.
• Strong verbal and written communication skills.
• Ability to interact with customers and team members professionally.
• Excellent organizational skills with a keen eye for detail and the ability to manage multiple tasks
• Ability to work in a stressful environment ensuring deadlines and times lines are met
• Accurate and timely processing of sales orders from customers.
• Ensuring all order details (product specifications, quantities, customer information) are correct and complete.
• Coordinating with logistics to ensure on-time delivery and fulfilment.
• Prompt and clear communication with customers regarding order status, shipping dates, delays, and any issues and order confirmations
• Ensuring customers are kept informed throughout the order lifecycle.
• Maintain governance and compliance within policies (Audit, GRC and Compliance Management)
• Accurate and timely processing of diversion orders.
• Management of diversions and logistics coordination ensuring divert cost are minimal
• Sign off the load plan from logistics daily
• Fully utilize PPC contract fleet
• Proactively identify and reach out to customers experiencing a decline in sales to understand their needs and explore opportunities for re-engagement.
• Maintain accurate weekly and monthly records and reports of client interaction,
• Identifying inefficiencies or areas for improvement in sales and order management processes through checks done daily, weekly and monthly,
• Contributing suggestions for improving customer service, workflow efficiency, and systems used by the sales team.
• Process order corrections and returns ensuring accurate invoicing and stock control
• Update and manage customer databases, ensuring master data is accurate and always correct
• 100% order management process is adhered with zero errors in work