Akeso Receptionist

Role Summary

The Receptionist is responsible for answering phones, receiving and directing visitors, booking meeting rooms and assist with ad-hoc administrative functions as required.

Key Work Output and Accountabilities

Disruptive Innovation

• Attend to customers and visitors both telephonically and in person in a professional manner.
• Screening telephone calls or transferring them to other members of staff.
• Handling of basic enquiries and taking messages for staff.

Reception duties

• Responsible for the preparation of the reception area for each working day, and have all front desk activities fully operation at the start of business hours.
• Maintain administrative records on the system and report statistics when required.
• Perform general administration duties from time to time.
• Meeting and greeting visitors, and directing them to their meeting or appointment, or area for visiting patients.
• Information Management
• Co-ordination of diaries for various professionals.
• Room bookings and co-ordination.
• Assist with taking of payments
• Accurate liaison with nursing department regarding patient matters.
• Ensure seamless patient flow to practitioners.
• Assist with general administration duties.
• Direct the public to correct areas in the clinic.
• Provide information regarding programmes and services at the clinic.
• Deal with evening and weekend admissions, walk-in queries and pre-authorisations as and when required
• Assisting with ad hoc duties as assigned by management

Transformation of Our Society

Personal and professional development

• Assume responsibility for own personal and professional development.
• Keep up to date with Akeso and Netcare’s evolving policies and procedures.

Education

• Grade 12 or equivalent NQF Level 4 qualification

Work Experience

• 1-2 years’ experience in admin and reception duties

Knowledge

• Computer literacy (MS Office)
• Telephone skills
• Excellent Communication skills
• Presentable at all times
• Listening skills
• Customer focus
• Ability to handle pressure
• Attention to detail
• Accurate Message taking capabilities
• Excellent Spelling
• Able to maintain confidentiality
• Reliable

Physical Requirements

• In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

Working Conditions

• Professional flexibility in working hours while supporting daily business operations which may include weekends and night shifts where applicable.
• Will interact with internal and external customers through several different means

Netcare Values and Behaviours

Netcare Values

• At Netcare, our core value is care.
• We care about the dignity of our patients and all members of the Netcare family.
• We care about the participation of our people and our healthcare partners in everything that we do.
• We care about the truth in all our actions.
• We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.

The Netcare Way

• Respect - I always greet everyone to show my respect.
• Identity - I always wear my name badge to show my identity.
• Dignity - I always treat others with consideration and humility to uphold dignity
• Care - I always act in the best interest of Netcare and others to show I care
• Compassion - I always listen with empathy and respond with kind action to show my compassion
• Appreciation - I always say thank you to show my appreciation.
• Diversity - I always embrace diversity to strengthen inclusivity and belonging.

Join the team committed to providing the best and safest health and care.