Analyst - Service Assurance.Digital Services NG

Reports To: Senior Manager - Business Performance and Support

Division: Digital Services

Mission:

• Execute Digital Services’ business performance management strategy by evaluating complex statistical data, information, and research to provide a clear understanding of customers’ expectations, needs, and priorities, communicating these insights effectively and efficiently, and developing challenging but realistic pricing and revenue share proposals that are aligned with the overall business strategy and market requirements

Description:

• Review and update consistent, efficient, relevant, and standard policies, processes, and procedures for Digital Services
• Implement and ensure company-wide compliance with all Digital Services’ policies, procedures, and processes
• Follow-up on agreed mitigation actions and plans resulting from the company-wide risk-based compliance programme to ensure all non-compliance issues are closed 
• Drive division-wide awareness of expected behaviours, the impact of non-compliance on business performance and company image/reputation, and various regulatory and statutory requirements
• From a digital services perspective, gather and analyse data, anticipate risks, and recommend solutions before such risks crystallise
• Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a compliance perspective
• Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
• Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – as may be required to guide management decisions

Education:

• A first degree in any related discipline 
• Fluent in English

Experience:

3-7 years’ experience which includes

• A minimum of three (3) years in a small- or medium-sized organisation
• Experience in compliance and governance frameworks, compliance monitoring, developing/documenting business rules, primary or secondary research, risk assessment, telco-based product development, and working with policies, procedures, and processes
• Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organisation, influence stakeholders, and work as part of a cross-functional team
• Experience in Information Technology, OTT, or telecommunications will be an advantage
• Understanding the Nigerian telecommunications industry and regulatory framework and critical thinking will also be an advantage
• Proficiency in Microsoft Office (Excel, PowerPoint, and Word)