Auto Finance – Collections – Management Trainee-English – On-site Johannesburg

Responsibilities

• Deliver onboarding and continuous training aligned to regulatory, client, and process requirements
• Provide structured coaching sessions to improve capability, compliance adherence, and quality outcomes
• Teach regulatory requirements, compliance standards, and conduct expectations
• Embed process updates and procedural changes into operational teams
• Ensure all team members are trained and accredited before handling live work
• Maintain accurate training records, accreditation logs, and skills matrices
• Identify knowledge gaps and implement targeted training interventions
• Identify systemic risks, compliance breaches, and performance gaps
• Provide structured feedback based strictly on QA criteria, not operational targets
• Maintain full audit trails and documentation suitable for regulatory review

Governance & Compliance

• Operate impartially and uphold integrity, fairness, and consistency in all evaluations
• Ensure adherence to internal policies, client requirements, and regulatory expectations

Performance & Continuous Improvement

• Monitor training effectiveness and quality performance trends
• Contribute to quality, compliance, and accreditation KPIs
• Identify recurring issues and recommend improvements to training materials or QA frameworks
• Support initiatives that strengthen compliance culture and operational excellence

Stakeholder Collaboration

• Liaise with Operations, Compliance, and Leadership
• Provide insight into training needs and quality trends without operational bias
• Support governance forums, calibration sessions, and audit discussions where required

Required Skills

• Coaching
• Quality Assurance
• Compliance Analysis

Candidate Requirements

Minimum qualifications:

• Higher Certificate / Diploma (or equivalent)
• Experience in training, quality assurance, or compliance within a regulated environment
• Strong understanding of QA frameworks and regulatory standards
• Ability to operate independently and maintain objectivity
• Strong analytical, communication, and documentation skills

Preferred qualifications

• Experience in financial services or other regulated industries
• Knowledge of UK regulatory expectations or offshore delivery models
• Experience delivering compliance training and managing accreditation frameworks
• Exposure to audit processes, governance reporting, or risk management frameworks

How to Apply

Please apply via the careers24 website.