Job Description
for intro paragraphs and general text. Use
for section headers (e.g., Responsibilities, Qualifications, Requirements, Education, Experience, Skills, How to Apply, Key Duties, About the Role). Use - for list items. No CSS classes, no inline styles, no , no
. Preserve ALL original content word-for-word — do not add, remove, summarise, or rephrase. If text has no clear sections, just wrap paragraphs in . Return ONLY the HTML. No markdown fences, no explanation.
We have raw HTML with many tags, but we need to output cleaned semantic HTML. We must preserve original content word-for-word, but we can reformat tags to semantic ones. However we must not add or remove content. So we need to extract the textual content and wrap appropriately.
We need to identify sections: The original includes bold headings like "KEY WORK OUTPUT AND ACCOUNTABILITIES", then subheadings like "CONSISTANCY OF CARE", "Administrative Duties", "Quality Improvement", "Vehicle and Equipment", "Health and Safety", "Patient Care", "TRANSFORMATION OF OUR SOCIETY", "Self - Management and Development", "Customer satisfaction", "SKILLS PROFILE", "EDUCATION", "WORK EXPERIENCE", "KNOWLEDGE", "PHYSICAL REQUIREMENTS", "VALUES AND BEHAVIOURS", "Netcare Values", "The Netcare Way". Also earlier intro paragraphs: "We provide meaningful careers that connect people with purpose.", blank, "We are united by a common purpose...", "Netcare invites you to be part of our journey.", then "To enhance operational efficiencies, client liaison and retention, service delivery and quality."
We need to preserve all content word-for-word. So we must keep the exact text, including punctuation and spaces? We can't change wording. We can change tags but not content.
Thus we need to produce HTML where each paragraph is
containing the text exactly as appears (including line breaks? We'll just put the text). For headings we need to use
. For list items we need - . Ensure we don't add extra tags like
. Also we must not keep any inline styles or classes.
We need to strip out existing tags like , , etc., and replace with appropriate semantic tags while preserving the text inside.
We must be careful to preserve the text exactly, including any special characters like & (should stay as &). The original includes "&" inside text; we must keep that.
We need to parse the given input and produce output.
Let's extract the textual content sequentially, ignoring tags but preserving text.
I'll rewrite manually.
Input:
We provide meaningful careers that connect people with purpose.
We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.
Netcare invites you to be part of our journey.
To enhance operational efficiencies, client liaison and retention, service delivery and quality.KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTANCY OF CARE
Administrative Duties
- Successful completion of all administration in the Operations as per SOP manual
- Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager
- Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
- Complete E - Patient Report Forms accurately for every patient treated
- Complete any and all paper work required for overtime worked and leave required
- Perform any other reasonable duties as requested by Operational Manager
Quality Improvement
- Quality assurance to maintain work standards ,integrity of data reporting
- Respond to any emergency if requested and administer Basic Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
- Immediately call for backup should the condition of the patient require treatment that exceeds your scope of practice and competency
- Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended
- Ensure the cleanliness of the station on a daily basis
- Ensure proper and adequate stock control and replacement immediately after a call if possible
- Attend CME training to maintain CPD compliance
- Submit to involvement in community projects if required
- Have necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarise yourself with any changes to the treatment protocols as prescribed by the HPCSA
- Adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you
Vehicle and Equipment
- Ensure the effective control of equipment in the Department as per set guidelines
- Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on CARS, and to report such discrepancies to your Operations Manager
- Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week
- Maintain all equipment in satisfactory working condition in accordance with manufactures’ details
- Ensure sufficient care is taken to prevent loss of equipment, and report all losses/stolen ’to management.
- Ensure accurate record keeping for all drugs used and in your possession
Health and Safety
- 10 Compliance with Compensation for Occupational Injuries & Diseases Act requirements
- Ensure compliance to Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
- Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
- Act in the manner conducive to basic safety regulations whilst on duty
- Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
- Ensure that the scene of an incident is safe to approach and if not, make safe such a scene according to the regulations in your specific level of emergency care training
- Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately
- Wear the appropriate protective gear on each scene as necessary
- Ensure proper and adequate stock control and replacement immediately after a call if possible
Patient Care
- Adhere fully to all HPCSA protocols at all times
- Required to respond to all emergency calls within one minute and all non - emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so
- Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends
- Keep family members informed about patient treatment
- Hand all patients over to hospital staff as per protocol
- Wear protective gloves when treating or transporting all patients
- Respect the confidential nature of the information patients share with you even after their death
- Be courteous and professional when interacting with patients.
- Accurately document all patients valuables
TRANSFORMATION OF OUR SOCIETY
Self - Management and Development
- Identify self- development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager
- Formulate action steps to close the gap between the ideal and actual state of competence
- Pursue self - development in one or both of the following areas:
- Formal Studies
- Informal / self - studies
- Share knowledge with relevant team members.
- Follow agreed upon (authorised) action steps until desired competence is achieved
- Be punctual and behave appropriately to the business environment
- Meet deadlines
Customer satisfaction
- Ongoing Customers satisfaction according to set standards
- Be a model of excellent customer service, ensuring that all customers experience an excellent and satisfactory interaction at all time
SKILLS PROFILE
EDUCATION
- Essential • Current registration with the HPCSA: Professional Board of Emergency Care Personnel as a BAA. Currency with the HPCSA CPG updates.
- A valid PDRP for passengers
- A valid Code 10 driver’s license
WORK EXPERIENCE
Essential
- 1 Year post-graduate patient care experience in an operational environment would be beneficial
- Must be 21 years and older
KNOWLEDGE
Essential
- Relevant computer proficiency would be beneficial (Microsoft Office)
- Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911
PHYSICAL REQUIREMENTS
- In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.
VALUES AND BEHAVIOURS
Netcare Values
At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are compassionate about quality care and professional excellence.
- At Netcare, our core value is care.
- We care about the dignity of our patients and all members of the Netcare family.
- We care about the participation of our people and our healthcare partners in everything that we do.
- We care about the truth in all our actions.
- We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.
The Netcare Way
Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:
- Respect - I always greet everyone to show my respect.
- Identity - I always wear my name badge to show my identity.
- Dignity - I always treat others with consideration and humility to uphold dignity
- Care - I always act in the best interest of Netcare and others to show I care
- Compassion - I always listen with empathy and respond with kind action to show my compassion
- Appreciation - I always say thank you to show my appreciation.
- Diversity- I always embrace diversity to strengthen inclusivity and belonging.
Join the team committed to providing the best and safest health and care.
We need to output HTML with for paragraphs,
for section headers, - for lists.
We must preserve content exactly, including any bold tags? The instruction says preserve ALL original content word-for-word — do not add, remove, summarise, or rephrase. That suggests we should not remove the tags either? But we are to output semantic HTML, using
for section headers,
for paragraphs,
- for list items. The original content includes tags around headings and some words inside paragraphs (like "care" etc). If we replace with nothing, we are removing content (the tags). However the instruction likely means preserve the textual content, not the markup. Since we are to output clean semantic HTML, we should strip the original formatting and apply our own semantic tags. The phrase "Preserve ALL original content word-for-word — do not add, remove, summarise, or rephrase" likely refers to the textual content, not the tags. So we can drop etc.
Thus we need to output the text exactly as appears, but with our tags.
We must be careful to keep spaces and punctuation.
Let's extract the text in order, ignoring tags.
I'll go through the input and capture text pieces.
Start:
We provide meaningful careers that connect people with purpose.
Text: "We provide meaningful careers that connect people with purpose."
=> empty paragraph, we can ignore or produce ? Probably ignore empty.
We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.
Text: "We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity."
Note there is a trailing space before closing and after period? The text includes a space after period before . We'll keep that space? Probably we keep as is: "We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. " (space at end). But we can trim? Safer to keep exactly. However later we will wrap in . We'll keep the space inside
. It may be okay.
empty.
Netcare invites you to be part of our journey.
Text: "Netcare invites you to be part of our journey."
empty.
empty.
Then plain text: "To enhance operational efficiencies, client liaison and retention, service delivery and quality." (no tags). Then empty, another empty.
Then KEY WORK OUTPUT AND ACCOUNTABILITIES
Text: "KEY WORK OUTPUT AND ACCOUNTABILITIES"
Then
CONSISTANCY OF CARE
There is a
before the bold. The
is a line break; we should not include
tags. So we ignore
. The text: "CONSISTANCY OF CARE"
Then
Administrative Duties
Text: "Administrative Duties"
Then list items.
We need to output for section headers. Which headings should be ? The instruction: Use for section headers (e.g. Responsibilities, Qualifications, Requirements, Education, Experience, Skills, How to Apply, Key Duties, About the Role). So we should treat headings like "KEY WORK OUTPUT AND ACCOUNTABILITIES", "CONSISTANCY OF CARE", "Administrative Duties", "Quality Improvement", "Vehicle and Equipment", "Health and Safety", "Patient Care", "TRANSFORMATION OF OUR SOCIETY", "Self - Management and Development", "Customer satisfaction", "SKILLS PROFILE", "EDUCATION", "WORK EXPERIENCE", "KNOWLEDGE", "PHYSICAL REQUIREMENTS", "VALUES AND BEHAVIOURS", "Netcare Values", "The Netcare Way". Also maybe the earlier intro sentences are not section headers; they are just paragraphs.
Thus we will wrap each heading in . For subheadings like "Administrative Duties" under "CONSISTANCY OF CARE", also . That seems okay.
Now list items: we need - for each list item.
We must preserve the exact text of each list item.
Let's extract list items.
First list under Administrative Duties:
- Successful completion of all administration in the Operations as per SOP manual
- Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager
- Ensure hospital records are completed in accordance with their internal requirements whenever a patient is
. Preserve ALL original content word-for-word — do not add, remove, summarise, or rephrase. If text has no clear sections, just wrap paragraphs in
. Return ONLY the HTML. No markdown fences, no explanation. We have raw HTML with many tags, but we need to output cleaned semantic HTML. We must preserve original content word-for-word, but we can reformat tags to semantic ones. However we must not add or remove content. So we need to extract the textual content and wrap appropriately. We need to identify sections: The original includes bold headings like "KEY WORK OUTPUT AND ACCOUNTABILITIES", then subheadings like "CONSISTANCY OF CARE", "Administrative Duties", "Quality Improvement", "Vehicle and Equipment", "Health and Safety", "Patient Care", "TRANSFORMATION OF OUR SOCIETY", "Self - Management and Development", "Customer satisfaction", "SKILLS PROFILE", "EDUCATION", "WORK EXPERIENCE", "KNOWLEDGE", "PHYSICAL REQUIREMENTS", "VALUES AND BEHAVIOURS", "Netcare Values", "The Netcare Way". Also earlier intro paragraphs: "We provide meaningful careers that connect people with purpose.", blank, "We are united by a common purpose...", "Netcare invites you to be part of our journey.", then "To enhance operational efficiencies, client liaison and retention, service delivery and quality." We need to preserve all content word-for-word. So we must keep the exact text, including punctuation and spaces? We can't change wording. We can change tags but not content. Thus we need to produce HTML where each paragraph is
containing the text exactly as appears (including line breaks? We'll just put the text). For headings we need to use
. For list items we need - . Ensure we don't add extra tags like
. Also we must not keep any inline styles or classes.
We need to strip out existing tags like , , etc., and replace with appropriate semantic tags while preserving the text inside.
We must be careful to preserve the text exactly, including any special characters like & (should stay as &). The original includes "&" inside text; we must keep that.
We need to parse the given input and produce output.
Let's extract the textual content sequentially, ignoring tags but preserving text.
I'll rewrite manually.
Input:
We provide meaningful careers that connect people with purpose.
We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.
Netcare invites you to be part of our journey.
To enhance operational efficiencies, client liaison and retention, service delivery and quality.KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTANCY OF CARE
Administrative Duties
- Successful completion of all administration in the Operations as per SOP manual
- Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager
- Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
- Complete E - Patient Report Forms accurately for every patient treated
- Complete any and all paper work required for overtime worked and leave required
- Perform any other reasonable duties as requested by Operational Manager
Quality Improvement
- Quality assurance to maintain work standards ,integrity of data reporting
- Respond to any emergency if requested and administer Basic Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
- Immediately call for backup should the condition of the patient require treatment that exceeds your scope of practice and competency
- Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended
- Ensure the cleanliness of the station on a daily basis
- Ensure proper and adequate stock control and replacement immediately after a call if possible
- Attend CME training to maintain CPD compliance
- Submit to involvement in community projects if required
- Have necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarise yourself with any changes to the treatment protocols as prescribed by the HPCSA
- Adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you
Vehicle and Equipment
- Ensure the effective control of equipment in the Department as per set guidelines
- Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on CARS, and to report such discrepancies to your Operations Manager
- Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week
- Maintain all equipment in satisfactory working condition in accordance with manufactures’ details
- Ensure sufficient care is taken to prevent loss of equipment, and report all losses/stolen ’to management.
- Ensure accurate record keeping for all drugs used and in your possession
Health and Safety
- 10 Compliance with Compensation for Occupational Injuries & Diseases Act requirements
- Ensure compliance to Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
- Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
- Act in the manner conducive to basic safety regulations whilst on duty
- Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
- Ensure that the scene of an incident is safe to approach and if not, make safe such a scene according to the regulations in your specific level of emergency care training
- Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately
- Wear the appropriate protective gear on each scene as necessary
- Ensure proper and adequate stock control and replacement immediately after a call if possible
Patient Care
- Adhere fully to all HPCSA protocols at all times
- Required to respond to all emergency calls within one minute and all non - emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so
- Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends
- Keep family members informed about patient treatment
- Hand all patients over to hospital staff as per protocol
- Wear protective gloves when treating or transporting all patients
- Respect the confidential nature of the information patients share with you even after their death
- Be courteous and professional when interacting with patients.
- Accurately document all patients valuables
TRANSFORMATION OF OUR SOCIETY
Self - Management and Development
- Identify self- development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager
- Formulate action steps to close the gap between the ideal and actual state of competence
- Pursue self - development in one or both of the following areas:
- Formal Studies
- Informal / self - studies
- Share knowledge with relevant team members.
- Follow agreed upon (authorised) action steps until desired competence is achieved
- Be punctual and behave appropriately to the business environment
- Meet deadlines
Customer satisfaction
- Ongoing Customers satisfaction according to set standards
- Be a model of excellent customer service, ensuring that all customers experience an excellent and satisfactory interaction at all time
SKILLS PROFILE
EDUCATION
- Essential • Current registration with the HPCSA: Professional Board of Emergency Care Personnel as a BAA. Currency with the HPCSA CPG updates.
- A valid PDRP for passengers
- A valid Code 10 driver’s license
WORK EXPERIENCE
Essential
- 1 Year post-graduate patient care experience in an operational environment would be beneficial
- Must be 21 years and older
KNOWLEDGE
Essential
- Relevant computer proficiency would be beneficial (Microsoft Office)
- Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911
PHYSICAL REQUIREMENTS
- In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.
VALUES AND BEHAVIOURS
Netcare Values
At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are compassionate about quality care and professional excellence.
- At Netcare, our core value is care.
- We care about the dignity of our patients and all members of the Netcare family.
- We care about the participation of our people and our healthcare partners in everything that we do.
- We care about the truth in all our actions.
- We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.
The Netcare Way
Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:
- Respect - I always greet everyone to show my respect.
- Identity - I always wear my name badge to show my identity.
- Dignity - I always treat others with consideration and humility to uphold dignity
- Care - I always act in the best interest of Netcare and others to show I care
- Compassion - I always listen with empathy and respond with kind action to show my compassion
- Appreciation - I always say thank you to show my appreciation.
- Diversity- I always embrace diversity to strengthen inclusivity and belonging.
Join the team committed to providing the best and safest health and care.
We need to output HTML with for paragraphs,
for section headers, - for lists.
We must preserve content exactly, including any bold tags? The instruction says preserve ALL original content word-for-word — do not add, remove, summarise, or rephrase. That suggests we should not remove the tags either? But we are to output semantic HTML, using
for section headers,
for paragraphs,
- for list items. The original content includes tags around headings and some words inside paragraphs (like "care" etc). If we replace with nothing, we are removing content (the tags). However the instruction likely means preserve the textual content, not the markup. Since we are to output clean semantic HTML, we should strip the original formatting and apply our own semantic tags. The phrase "Preserve ALL original content word-for-word — do not add, remove, summarise, or rephrase" likely refers to the textual content, not the tags. So we can drop etc.
Thus we need to output the text exactly as appears, but with our tags.
We must be careful to keep spaces and punctuation.
Let's extract the text in order, ignoring tags.
I'll go through the input and capture text pieces.
Start:
We provide meaningful careers that connect people with purpose.
Text: "We provide meaningful careers that connect people with purpose."
=> empty paragraph, we can ignore or produce ? Probably ignore empty.
We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.
Text: "We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity."
Note there is a trailing space before closing and after period? The text includes a space after period before . We'll keep that space? Probably we keep as is: "We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. " (space at end). But we can trim? Safer to keep exactly. However later we will wrap in . We'll keep the space inside
. It may be okay.
empty.
Netcare invites you to be part of our journey.
Text: "Netcare invites you to be part of our journey."
empty.
empty.
Then plain text: "To enhance operational efficiencies, client liaison and retention, service delivery and quality." (no tags). Then empty, another empty.
Then KEY WORK OUTPUT AND ACCOUNTABILITIES
Text: "KEY WORK OUTPUT AND ACCOUNTABILITIES"
Then
CONSISTANCY OF CARE
There is a
before the bold. The
is a line break; we should not include
tags. So we ignore
. The text: "CONSISTANCY OF CARE"
Then
Administrative Duties
Text: "Administrative Duties"
Then list items.
We need to output for section headers. Which headings should be ? The instruction: Use for section headers (e.g. Responsibilities, Qualifications, Requirements, Education, Experience, Skills, How to Apply, Key Duties, About the Role). So we should treat headings like "KEY WORK OUTPUT AND ACCOUNTABILITIES", "CONSISTANCY OF CARE", "Administrative Duties", "Quality Improvement", "Vehicle and Equipment", "Health and Safety", "Patient Care", "TRANSFORMATION OF OUR SOCIETY", "Self - Management and Development", "Customer satisfaction", "SKILLS PROFILE", "EDUCATION", "WORK EXPERIENCE", "KNOWLEDGE", "PHYSICAL REQUIREMENTS", "VALUES AND BEHAVIOURS", "Netcare Values", "The Netcare Way". Also maybe the earlier intro sentences are not section headers; they are just paragraphs.
Thus we will wrap each heading in . For subheadings like "Administrative Duties" under "CONSISTANCY OF CARE", also . That seems okay.
Now list items: we need - for each list item.
We must preserve the exact text of each list item.
Let's extract list items.
First list under Administrative Duties:
- Successful completion of all administration in the Operations as per SOP manual
- Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager
- Ensure hospital records are completed in accordance with their internal requirements whenever a patient is
. Also we must not keep any inline styles or classes. We need to strip out existing tags like ,
, etc., and replace with appropriate semantic tags while preserving the text inside. We must be careful to preserve the text exactly, including any special characters like & (should stay as &). The original includes "&" inside text; we must keep that. We need to parse the given input and produce output. Let's extract the textual content sequentially, ignoring tags but preserving text. I'll rewrite manually. Input:
We provide meaningful careers that connect people with purpose.
We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.
Netcare invites you to be part of our journey.
To enhance operational efficiencies, client liaison and retention, service delivery and quality.KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTANCY OF CARE
Administrative Duties
- Successful completion of all administration in the Operations as per SOP manual
- Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager
- Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
- Complete E - Patient Report Forms accurately for every patient treated
- Complete any and all paper work required for overtime worked and leave required
- Perform any other reasonable duties as requested by Operational Manager
Quality Improvement
- Quality assurance to maintain work standards ,integrity of data reporting
- Respond to any emergency if requested and administer Basic Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
- Immediately call for backup should the condition of the patient require treatment that exceeds your scope of practice and competency
- Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended
- Ensure the cleanliness of the station on a daily basis
- Ensure proper and adequate stock control and replacement immediately after a call if possible
- Attend CME training to maintain CPD compliance
- Submit to involvement in community projects if required
- Have necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarise yourself with any changes to the treatment protocols as prescribed by the HPCSA
- Adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you
Vehicle and Equipment
- Ensure the effective control of equipment in the Department as per set guidelines
- Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on CARS, and to report such discrepancies to your Operations Manager
- Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week
- Maintain all equipment in satisfactory working condition in accordance with manufactures’ details
- Ensure sufficient care is taken to prevent loss of equipment, and report all losses/stolen ’to management.
- Ensure accurate record keeping for all drugs used and in your possession
Health and Safety
- 10 Compliance with Compensation for Occupational Injuries & Diseases Act requirements
- Ensure compliance to Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
- Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
- Act in the manner conducive to basic safety regulations whilst on duty
- Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
- Ensure that the scene of an incident is safe to approach and if not, make safe such a scene according to the regulations in your specific level of emergency care training
- Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately
- Wear the appropriate protective gear on each scene as necessary
- Ensure proper and adequate stock control and replacement immediately after a call if possible
Patient Care
- Adhere fully to all HPCSA protocols at all times
- Required to respond to all emergency calls within one minute and all non - emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so
- Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends
- Keep family members informed about patient treatment
- Hand all patients over to hospital staff as per protocol
- Wear protective gloves when treating or transporting all patients
- Respect the confidential nature of the information patients share with you even after their death
- Be courteous and professional when interacting with patients.
- Accurately document all patients valuables
TRANSFORMATION OF OUR SOCIETY
Self - Management and Development
- Identify self- development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager
- Formulate action steps to close the gap between the ideal and actual state of competence
- Pursue self - development in one or both of the following areas:
- Formal Studies
- Informal / self - studies
- Share knowledge with relevant team members.
- Follow agreed upon (authorised) action steps until desired competence is achieved
- Be punctual and behave appropriately to the business environment
- Meet deadlines
Customer satisfaction
- Ongoing Customers satisfaction according to set standards
- Be a model of excellent customer service, ensuring that all customers experience an excellent and satisfactory interaction at all time
SKILLS PROFILE
EDUCATION
- Essential • Current registration with the HPCSA: Professional Board of Emergency Care Personnel as a BAA. Currency with the HPCSA CPG updates.
- A valid PDRP for passengers
- A valid Code 10 driver’s license
WORK EXPERIENCE
Essential
- 1 Year post-graduate patient care experience in an operational environment would be beneficial
- Must be 21 years and older
KNOWLEDGE
Essential
- Relevant computer proficiency would be beneficial (Microsoft Office)
- Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911
PHYSICAL REQUIREMENTS
- In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.
VALUES AND BEHAVIOURS
Netcare Values
At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are compassionate about quality care and professional excellence.
- At Netcare, our core value is care.
- We care about the dignity of our patients and all members of the Netcare family.
- We care about the participation of our people and our healthcare partners in everything that we do.
- We care about the truth in all our actions.
- We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.
The Netcare Way
Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:
- Respect - I always greet everyone to show my respect.
- Identity - I always wear my name badge to show my identity.
- Dignity - I always treat others with consideration and humility to uphold dignity
- Care - I always act in the best interest of Netcare and others to show I care
- Compassion - I always listen with empathy and respond with kind action to show my compassion
- Appreciation - I always say thank you to show my appreciation.
- Diversity- I always embrace diversity to strengthen inclusivity and belonging.
Join the team committed to providing the best and safest health and care.
We need to output HTML withfor paragraphs,
for section headers, - for lists.
We must preserve content exactly, including any bold tags? The instruction says preserve ALL original content word-for-word — do not add, remove, summarise, or rephrase. That suggests we should not remove the tags either? But we are to output semantic HTML, using
for section headers,
for paragraphs,
- for list items. The original content includes tags around headings and some words inside paragraphs (like "care" etc). If we replace with nothing, we are removing content (the tags). However the instruction likely means preserve the textual content, not the markup. Since we are to output clean semantic HTML, we should strip the original formatting and apply our own semantic tags. The phrase "Preserve ALL original content word-for-word — do not add, remove, summarise, or rephrase" likely refers to the textual content, not the tags. So we can drop etc.
Thus we need to output the text exactly as appears, but with our tags.
We must be careful to keep spaces and punctuation.
Let's extract the text in order, ignoring tags.
I'll go through the input and capture text pieces.
Start:
We provide meaningful careers that connect people with purpose.
Text: "We provide meaningful careers that connect people with purpose."
=> empty paragraph, we can ignore or produce ? Probably ignore empty.
We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.
Text: "We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity."
Note there is a trailing space before closing and after period? The text includes a space after period before . We'll keep that space? Probably we keep as is: "We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. " (space at end). But we can trim? Safer to keep exactly. However later we will wrap in . We'll keep the space inside
. It may be okay.
empty.
Netcare invites you to be part of our journey.
Text: "Netcare invites you to be part of our journey."
empty.
empty.
Then plain text: "To enhance operational efficiencies, client liaison and retention, service delivery and quality." (no tags). Then empty, another empty.
Then KEY WORK OUTPUT AND ACCOUNTABILITIES
Text: "KEY WORK OUTPUT AND ACCOUNTABILITIES"
Then
CONSISTANCY OF CARE
There is a
before the bold. The
is a line break; we should not include
tags. So we ignore
. The text: "CONSISTANCY OF CARE"
Then
Administrative Duties
Text: "Administrative Duties"
Then list items.
We need to output for section headers. Which headings should be ? The instruction: Use for section headers (e.g. Responsibilities, Qualifications, Requirements, Education, Experience, Skills, How to Apply, Key Duties, About the Role). So we should treat headings like "KEY WORK OUTPUT AND ACCOUNTABILITIES", "CONSISTANCY OF CARE", "Administrative Duties", "Quality Improvement", "Vehicle and Equipment", "Health and Safety", "Patient Care", "TRANSFORMATION OF OUR SOCIETY", "Self - Management and Development", "Customer satisfaction", "SKILLS PROFILE", "EDUCATION", "WORK EXPERIENCE", "KNOWLEDGE", "PHYSICAL REQUIREMENTS", "VALUES AND BEHAVIOURS", "Netcare Values", "The Netcare Way". Also maybe the earlier intro sentences are not section headers; they are just paragraphs.
Thus we will wrap each heading in . For subheadings like "Administrative Duties" under "CONSISTANCY OF CARE", also . That seems okay.
Now list items: we need - for each list item.
We must preserve the exact text of each list item.
Let's extract list items.
First list under Administrative Duties:
- Successful completion of all administration in the Operations as per SOP manual
- Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager
- Ensure hospital records are completed in accordance with their internal requirements whenever a patient is
for section headers,
for paragraphs,
- for list items. The original content includes tags around headings and some words inside paragraphs (like "care" etc). If we replace with nothing, we are removing content (the tags). However the instruction likely means preserve the textual content, not the markup. Since we are to output clean semantic HTML, we should strip the original formatting and apply our own semantic tags. The phrase "Preserve ALL original content word-for-word — do not add, remove, summarise, or rephrase" likely refers to the textual content, not the tags. So we can drop etc.
Thus we need to output the text exactly as appears, but with our tags.
We must be careful to keep spaces and punctuation.
Let's extract the text in order, ignoring tags.
I'll go through the input and capture text pieces.
Start:
We provide meaningful careers that connect people with purpose.
Text: "We provide meaningful careers that connect people with purpose." => empty paragraph, we can ignore or produce ? Probably ignore empty.We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.
Text: "We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity." Note there is a trailing space before closing and after period? The text includes a space after period before . We'll keep that space? Probably we keep as is: "We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. " (space at end). But we can trim? Safer to keep exactly. However later we will wrap in. We'll keep the space inside
. It may be okay.
empty.Netcare invites you to be part of our journey.
Text: "Netcare invites you to be part of our journey." empty. empty. Then plain text: "To enhance operational efficiencies, client liaison and retention, service delivery and quality." (no tags). Then empty, another empty. ThenKEY WORK OUTPUT AND ACCOUNTABILITIES
Text: "KEY WORK OUTPUT AND ACCOUNTABILITIES" Then
There is a
CONSISTANCY OF CARE
before the bold. The
is a line break; we should not include
tags. So we ignore
. The text: "CONSISTANCY OF CARE" Then
Text: "Administrative Duties" Then
Administrative Duties- list items.
We need to output
- for each list item. We must preserve the exact text of each list item. Let's extract list items. First list under Administrative Duties: - Successful completion of all administration in the Operations as per SOP manual - Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager - Ensure hospital records are completed in accordance with their internal requirements whenever a patient is
for section headers. Which headings should be
? The instruction: Use
for section headers (e.g. Responsibilities, Qualifications, Requirements, Education, Experience, Skills, How to Apply, Key Duties, About the Role). So we should treat headings like "KEY WORK OUTPUT AND ACCOUNTABILITIES", "CONSISTANCY OF CARE", "Administrative Duties", "Quality Improvement", "Vehicle and Equipment", "Health and Safety", "Patient Care", "TRANSFORMATION OF OUR SOCIETY", "Self - Management and Development", "Customer satisfaction", "SKILLS PROFILE", "EDUCATION", "WORK EXPERIENCE", "KNOWLEDGE", "PHYSICAL REQUIREMENTS", "VALUES AND BEHAVIOURS", "Netcare Values", "The Netcare Way". Also maybe the earlier intro sentences are not section headers; they are just paragraphs. Thus we will wrap each heading in
. For subheadings like "Administrative Duties" under "CONSISTANCY OF CARE", also
. That seems okay. Now list items: we need
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