Branch Manager

About the role:

OK Furniture, a dynamic division of Africa's largest retailer, Shoprite Group, is seeking a seasoned Branch Manager to lead operational excellence and drive sales performance in a fast-paced furniture retail environment. This mid-level role demands expertise in retail management, customer service leadership, team development, and operational efficiency to ensure seamless department coordination and superior customer satisfaction. The ideal candidate will possess strong skills in strategic sales planning, staff leadership, and customer relationship management, contributing to the achievement of business objectives while fostering a motivated and high-performing branch team. Join a forward-thinking retail group offering substantial career growth, competitive benefits, and the opportunity to impact the furniture retail sector across Africa.

What you'll do:

• Manage and optimise the sales performance of the branch to achieve set targets.
• Oversee all stock management functions to ensure accurate inventory control.
• Lead, motivate, and effectively manage all branch staff to enhance productivity.
• Deliver exceptional customer service, ensuring high levels of customer satisfaction.
• Control all cash management activities, maintaining accuracy and security.
• Prepare and submit detailed reports on branch operations and key performance metrics.
• Contribute actively to the regional budgeting and financial planning process.
• Implement and maintain daily operational management controls within the branch.
• Facilitate continuous staff development by monitoring and supporting training initiatives.

What you bring:

• Matric certificate or equivalent qualification
• Minimum of 2 years' experience in Branch Management within a Retail environment
• At least 2 years' experience in Retail or Hospitality sectors
• Basic accounting knowledge, including the ability to interpret income statements
• Proficiency in computer applications relevant to the role
• Strong organisational and leadership skills
• Excellent communication and interpersonal abilities
• Capability to work effectively under pressure and meet deadlines
• Demonstrated problem-solving and decision-making skills
• A proactive and customer-focused approach