Business Systems Support at PnP

Job Title

Business System Support Specialist

About the Role

Are you a detail-driven retail professional with a strong systems mindset and a passion for operational excellence? We're looking for a Business System Support Specialist to play a critical role in enabling store success through hands-on technical support, data accuracy and operational guidance. This is a high-impact role where you'll act as the first line of support across store systems and processes, ensuring seamless operations, accurate reporting and empowered store teams.

Requirements

**Minimum Requirements**

• Matric (essential)
• 1-3 years' store systems experience essential
• Previous experience in an administrative or support role
• Exposure to inventory management SAP RE modules experience is essential
• BI Analysis

Competencies

• Good analytical and reporting capability
• High attention to detail and commitment to accuracy
• Effective planning and organisational skills
• A proactive, solutions-oriented mindset
• Strong business acumen with an understanding of retail operations
• Excellent communication and stakeholder engagement skills
• Ability to work collaboratively while maintaining assertiveness and accountability

Key Responsibilities

Systems & Technical Support

• Provide telephonic and online SAP support to store users
• Troubleshoot and resolve system-related queries efficiently
• Act as the go-to expert for store applications and processes

In-Store Enablement & Coaching

• Deliver on-the-ground support, coaching and guidance to store teams
• Build capability to ensure consistent execution of systems and processes

Stock & Inventory Management

• Support stock take preparation, execution and reporting
• Assist with inventory-related processes including receiving, roster orders and reconciliations
• Ensure timely resolution of inventory queries

Reporting & Data Insights

• Generate and analyse operational reports
• Identify trends, highlight deviations and recommend corrective actions
• Deliver accurate, timely and actionable insights to support decision-making

Administration & Data Integrity

• Resolve administrative queries and provide practical solutions
• Maintain high standards of data accuracy and integrity
• Liaise with the Data Management team to resolve data-related issues

Store Support (new and closures)

• Assist with new store openings, ensuring systems and processes are correctly implemented from day one
• Provide systems support during store closures

How to Apply

Apply Now at https://careerjunction.co.za/application/apply-link/2637339