Call Centre Agent New Accounts Mr Price Money

<p>As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.</p><p><br>&nbsp;</p><p class="MsoListParagraphCxSpFirst" style="mso-list:l0 level1 lfo2;text-indent:-.25in;"><span style="font-family:Symbol;"><span style="mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span>Grade 12&nbsp;</p><ul style="list-style-type:disc;"><li>1 year of call centre experience supporting new or existing customer accounts, including account setup, verification, updates, and issue resolution.<span>&nbsp;</span></li></ul><p><strong>Skills and knowledge&nbsp;</strong></p><ul style="list-style-type:disc;"><li>Knowledge and understanding of industry legislature - Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa).&nbsp;<span>&nbsp;</span></li><li>Strong analytical and evaluation skills, with the ability to assess customer information, identify patterns or issues, and make informed decisions to support service delivery and account management.</li><li>Problem-Solving - quickly identifying issues and providing effective solutions&nbsp;</li><li>Attention to detail - ensuring accuracy in customer information and account setup processes<span>&nbsp;</span></li><li>Communication skills - clear and effective verbal communication to assist customers with account setup and inquiries.</li><li>A proactive, open-minded attitude with a strong willingness to learn and grow.</li></ul><ul style="list-style-type:disc;"><li>Ensure customer's queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.</li><li>Telephonically confirm employment and personal details to verify information provided on the store application forms</li><li>Update customer's details on relevant Debtor's systems to ensure an accurate and up-to-date customer details base</li><li>Process all store card applications across all divisions to increase customer and credit base (outbound agents only)&nbsp;</li><li>Review and assess customer financial documents to support account application decisions.</li><li>Communicate with customers to request missing documentation and provide guidance on completing their account applications.</li></ul>