Cleaning Manager Cape Region

Job Title

Cleaning Manager

Company/Organisation Name

Tsebo Cleaning and Hygiene Solutions

Location

Cape Town

Duties & Responsibilities

• Manage cleaning teams at a particular site, ensuring performance and attendance standards are consistently met.
• Build and maintain strong client relationships through excellent service delivery.
• Manage cleaning materials and stock levels, ensuring timely replenishment.
• Plan and schedule labour using a labour management system to meet operational requirements.
• Address HR matters including discipline, grievances, and performance management.
• Conduct regular site inspections to ensure compliance with SLAs and quality standards.
• Support contract retention through consistent service and client satisfaction.
• Take full responsibility and management of your site, acting with urgency when attending to client requests.
• Allocate resources to achieve maximum cleaning output, adhering to resource requirements stipulated in SLAs.
• Manage a pool of trained relief staff members to prevent service delivery disruptions.
• Ensure work schedules/job cards are in place for each position and relevant to the site.
• Ensure consistently high service standards are maintained for all services in scope with regular inspections.
• Manage contract retention through maintaining excellent service standards and building strong client relationships.
• Ensure cleaning methodology is strictly adhered to in line with company policies, quality programmes, and legislation.
• Manage company assets by performing monthly spot checks on high value items.
• Complete monthly client-specific records and reports as required.
• Ensure all OHS act requirements are adhered to for site-specific requirements.
• Identify potential additional business within existing contracts and one-off cleaning opportunities.
• Implement and manage initiatives and objectives as set out by clients and/or Tsebo Management.
• Protect and professionally represent the TCS brand at all times.

Skills and Competencies

• Strong knowledge of cleaning processes and hygiene standards.
• Ability to interpret SLAs and conduct site audits.
• Basic understanding of HR procedures and labour legislation.
• Proficiency in MS Excel and operational reporting tools.
• Excellent organisational and time management skills.
• Strong people skills and knowledge of industrial relations.
• Strong client relationship and communication skills.
• Leadership skills.
• Attention to detail.
• Sense of urgency and problem-solving experience.
• Able to work under pressure and independently.
• Flexible and adaptable.
• Able to work long hours, after hours, and some weekends.

Qualifications

• Minimum Qualification: Matric / Grade 12.
• Relevant tertiary qualification (Degree, Certificate, or Diploma) in Retail, Operations / Retail Management, or related field.
• Proven experience in cleaning operations and staff supervision.