DI
Client Relationship Manager Escalation - Talent Pool
Discovery
Job Description
Responsibilities
- Assumes accountability and resolution of escalated queries and complaints from Intermediaries, Employers, and Members (telephonically, via e-mail/letter and on face-to-face basis).
- Responsibilities include troubleshooting, managing difficult client situations, end-to-end case management, maintaining statistics, identifying solutions to process/service failures, building relationships with partners, attending meetings/training, compiling reports, and supporting management.
Essential qualifications
- Matric
- 12 months Discovery Health experience
- knowledge of Discovery products
- proficiency in English
- experience as a Senior contact centre consultant/Service Specialist
Advantageous
- Psychology/social work studies
- EAP/counselling experience
- Outlook/Word/Excel skills
How to Apply
Apply via the provided link: https://careers.discovery.co.za/talentcommunity/apply/1420612233/?locale=en_GB
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