Client Success Administrator

Position:

Client Success Administrator

Job Description:

To provide administrative support to the Client Success team on site

Location:

Huawei Office Park

Contract Type:

Permanent

Minimum Requirements:

Experience:

A minimum of +2 years’ HR administration experience

Qualification:

Grade 12

Additional Requirements:

• Contract Renewals
• Compliance Management
• Employee Relations (liaise with assignees)
• Attention to detail
• Conducting recruitment checks
• Drafting offers and Onboarding
• Coordinate Induction

Roles and Responsibilities:

• Ensure correct backing documentation is attached to original invoices in preparation for delivery and scanned for payroll purposes;
• Assist Assignees with Financial Services related products;
• Assist operations with preparation of documentation for assignees; Complete site specific reports for operations;
• Conduct compliance audits of files with a checklist in place in the front of each file;
• Deliver invoices timeously and obtain proof of delivery and ensure proper record keeping thereof;
• Draft information/reports on request;
• Ensure compliance with all regulatory and legislative requirements , SOP's and corporate governance;
• Ensure that the Client Success team is presented with accurate payroll data processed within deadline;
• Maintain assignee files ensuring all documentation is scanned and uploaded onto Axapta (FTC updated with annexure A, licenses as required);
• Process all payroll related transactions including COID, Annual Leave, Sick Leave, Family Responsibility leave;
• Process Time and Attendance via payroll input sheets or automation;
• Ensure that all client invoice queries are dealt with timeously in liaison with Credit Control and / or escalated as necessary;
• Ensure that all client invoice queries are dealt with timeously in liaison with Credit Control and / or escalated as necessary;
• Ensure own understanding and adherence to client service delivery to meet or exceed expectations;
• Ensure that all client invoice queries are dealt with timeously in liaison with Credit Control and / or escalated as necessary;
• Effectively participate as a team member to ensure effective and efficient service delivery and in execution of specified tasks.
• Continuously follow up and engage with clients and Credit Control to ensure that invoices are paid timeously and within payment terms;