Clinical Coordinator -CAPETOWN - WESTERN CAPE

Job Title

Clinical Coordinator

About the Role

The Clinical Coordinator assumes responsibility for the co-ordination, provision, and establishment of occupational health services for clients and employees, leading to capacity planning across DSP and mobile services to ensure the promotion, protection, and restoration of the employee’s health within a safe working environment.

Responsibilities

• Conduct Health Risk Assessment (HRA) in the workplace to determine workplace stressors and the impact on employees.
• Ensure Occupational Risk Exposure Profiles (OREP) are available at all clinics for pre-employment, periodic, and exit levels of interventions.
• Determine the suitability and fitness for employment of employees based on the Occupational Risk Exposure Profile (OREP).
• Coordinate HRA for pregnant women to ensure proper placement for the duration of pregnancy.
• Conduct site walkthroughs monthly and as required.
• Manage SLA with fixed clinics in relation to client SLA.
• Organize and manage staffing issues such as locums in alignment with NOH policies.
• Coordinate clinic activities, e.g., Medical Surveillance Program, Monthly stats.
• Ensure fixed clinics comply by conducting six-monthly audits in alignment with key criteria.
• Submit Attendance register per clinic to ROMS as well as PPE checklist.
• Inform ROMS promptly in writing of any administrative and client-related problems in alignment with SLA.
• Keep attendance register of permanent staff, locums, and OMP’s.
• Attend stakeholder workshops to outline process flows.
• Make available the incapacity, disability register per site/per OD.
• Oversee and manage employees with chronic illness and those returning from risk pool, post-illness, and post-injury on duty.
• Coordinate the scheduling of employees for renewal of fitness for duty certificate, which management requests for review and follow-up appointments.
• Coordinate the management of employees declared temporarily unfit to ensure their quickest possible return to normal duties.
• Coordinate the management of employees declared permanently unfit and ensure they are referred for incapacity and disability assessment and the risk pool.
• Submit chronic register per site to ROMS on the 1st of every month.
• Coordinate, manage, and refer COID cases that require compensation to claims administrators and keep the relevant register.
• Coordinate the investigation of identified occupational illness and their reporting to the Safety Department.
• Represent the Health & Wellness department in the assigned business unit’s operational and safety meeting.
• Source external service providers for allocated region in consultation with Operations Manager Support. Provide a resource list per area.
• Monitor the utilization of locums and report to ROMS. Follow up payments of service providers to ensure efficiency.
• Submit request for quotations for all services outside the SLA and obtain Purchase Orders before services are undertaken.
• Ensure an accurate asset register is in place and backed up by the invoices.
• Ensure monthly stock orders are done timeously, as per the NOH monthly ordering schedule, and are within budget.
• Ensure correct and sufficient PPE orders are done monthly. Monthly calculation of stock to ensure minimum and maximum stock compliance.
• Participate in stock audits to ensure compliance.
• Be presentable in the correct uniform, wearing distinguishing devices and name badges. Ensure the same for the team.
• Comply with NOH privacy policy.
• Take part in Customer Care Survey, submit reports to ROM.
• Ensure that customer quality comment card process is managed in the clinics and statistical feedback is available.
• Ensure a process is in place to investigate, follow up, and close out complaints and the OHNP in the clinic understands and implements the process.
• Complete the quarterly self-audit in the clinic; identify root causes, and implement corrective and preventative measures in consultation with ROM.
• Achieve above 75% in quarterly quality audit conducted by Regional Operations Managers.
• Inform Regional Operations Managers timeously of any external audits and provide prompt feedback regarding findings.
• Ensure valid equipment calibration certificates are available at the clinic.
• Ensure dispensing license is available in the clinic. Show proof of follow up with Dept. of Health if dispensing license is not available.
• Ensure availability of NOH Policies & Procedures File and proof of communication of such to staff.
• Effective implementation of the NOH standardized processes and practices.
• Effective and efficient management of medical waste. Infection Control: Ensure availability of PPE for staff in the clinic and submit weekly PPE checklists to ROMS.
• Drive achievement of transformation goals as set out by the Transformation Committee.
• Identification of potential talent.
• Continuous education of line managers in respect of the Diversity business case.
• Employment Equity Planning - Alignment of EE targets with National targets.
• Assume responsibility for own personal and professional development.
• Keep up to date with Netcare’s evolving policies and procedures.
• Maintain and improve personal skills and knowledge levels.
• Encourage staff in their professional development.
• Stay abreast of latest developments/upgrades and statutory requirements that may change.
• Induction & Orientation permanent and locum staff. Conduct In-service training to staff - proof available on file - attendance registers.
• Training plan available according to needs analysis of staff and executed.
• SHEQ updates undertaken monthly & shared with staff at the clinic.
• Updated Staff files available at the clinic with qualifications and signed JDs.
• Patient Health Education plan available and executed.
• NOH communication shared with staff & attendance registers available on file.
• Attends courses to ensure personal and professional self-development (Online courses).
• Actively participate as a member of a team to achieve goals.
• Assume responsibility for own personal and professional development.
• Keep up to date with Netcare’s evolving policies and procedures.
• Maintain and improve personal skills and knowledge levels.
• Encourage staff in their professional development.
• Stay abreast of latest developments/upgrades and statutory requirements that may change.
• Attends meetings with client as and when required & provide accurate reports monthly: Safety Meeting, SLA Meeting, Project Meeting, Case Management, Incapacity.
• Achieves a 0% non-conformance by adhering to SLA requirements & expectations.
• Escalate timeously to ROMS incidents or alerts as they occur to avoid penalties. In alignment with NOH & SLA.