Collections Agent ACS Day Shift Mr Price Money, Durban
Power Fashion
Job Description
Collections Agent contacts arrear account customers to collect on their overdue instalments for all our lending products which minimize bad debt write-offs.
- Minimum Grade 12 qualification
- 6-12 months in Debt Collection, ideally within a Call Centre environment.
- Familiarity with the life cycle of an account, the collection process, and the systems that support these processes.
- Proficiency in MS Office.
- Excellent telephone etiquette, strong customer service orientation, meticulous attention to detail, and a collaborative team player
- Negotiate payment arrangements in accordance with set standards
- Accurately updating customers' information
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