Consultant - Global People Performance.Global Organisational Strategy and Performance

About MTN

We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

Live Y’ello • Lead with Care • Can-do with Integrity • Collaborate with Agility • Serve with Respect • Act with Inclusion

Job Requirements

Education

• Minimum of 3 year tertiary degree / diploma (Commerce / Human Resources / Business Studies /Management and/or Equivalent)
• Relevant certification / accreditation / membership with professional bodies in the area of human capital productivity, performance management, etc. (advantageous)

Experience

• Minimum of 5 years’ experience in working in the HR domain in telecommunication environment with specific focus on performance management / Business KPU formulation etc.
• Financial / Numeracy experience
• Experience in ERP (Oracle preferred)
• Project management experience
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization

Competencies

Functional Knowledge

• Performance management ( Frameworks, policy & process)
• Telecom Business Operating Models
• Telecom KPI design and measurements
• KPI / KRA methodology
• Corporate performance management principles

Skills

• Communication
• People management
• Decision making
• Digital mind-set
• Reporting
• Presentations
• Data interpretation
• Negotiation
• Numeracy
• Analytical
• Conflict Management
• Advance Power Point and Excel Skills

Behavioural Qualities

• Accountable
• Adaptable
• Agile
• Communication
• Culturally aware
• Get it done
• Innovative
• Inquisitive

Mission/ Core purpose of the Job

Global People Performance is a sub-function within the Global Organization, Strategy and Performance function at MTN Group HR. The Consultant, Global People Performance is responsible for the design, development and implementation of the Global Performance Management methodology and framework in order to increase and recognise individual, team and enterprise productivity and effectiveness.

The Consultant, Global People Performance reports to the SM: Global People Performance. The position will interface with Business Talent Partners (OD & Performance), Business Teams, Regional Talent Partners, Global Learning Innovation and Global Rewards function.

Key Deliverables

Strategy Development and Implementation

Assist in the creation of the sub-divisional strategy in line with the overarching business goals

Input into the effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps

Governance

Strategic Meetings

Provide input in strategic meetings when required

Provide input to enterprise wide transformation initiatives when required

Provide input to and ensure adequate risk mitigation and controls

Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)

Provide input into the preparation of proposal on change initiatives SLA, policies and procedures

Escalations

Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact

Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Functional Tactical

Provide input into all projects initiated (internal or global)

Provide input into establishing objectives, targets and budgets for the Global People Performance as applicable

Identify and document key risks, issues and dependencies and set mitigation actions

Ensure adherence to budgets

Manage strategic/ service delivery partnerships

Prepare documentation required for sign-off / making decisions regarding tactical changes

Performance

Ensure execution in alignment with the functional strategy

Provide input into the SLA approval and exception performance review

Reporting

Report on a periodic basis to the SM: Global People Performance relating to progress made within the function and in accordance with the measurement metrics set by the organization

Report on Exco KPI progress periodically and manage Exco evidence requirements and collection

Report on an ad hoc basis on specific projects, as required

Budgets

Report on a periodic basis to reporting manager relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation

Report on an ad hoc basis on specific projects as and when necessary

Assist in periodic review of relevant functional reports from the Opco

Assist in preparation of management information reporting

Operational Delivery

Support Delivery Management

Ensure service delivery excellence by providing practical and innovative global performance solutions and serving as a trusted advisor to the Business and Regional Partners (OD & Performance)

Research and identify opportunities for continuous improvements for performance management based on trends, feedback from business and leading practices

Proactively develop subject matter expertise on performance management to facilitate knowledge sharing with Manco Business Partners and Opco Specialists

Provide and lead training and consulting support to Business Partners and Opcos, in order to ensure effective adoption and use of performance management methods and tools

Assist in implementation of Global Performance special projects and initiatives. Onboard and develop strong working relationships with Manco Business Partner and Opco HR teams to ensure successful execution and delivery thereof

Liaise with external suppliers and consultants for outsourcing service provision and contract management

Support and facilitate organizational growth through internal networking, supporting new business proposals and presentations

Global Performance Management

Provide inputs and manage execution of the Global Performance functional strategy and plan

Research and provide inputs to continuously improve Global performance management framework, principles, policies and processes, in line with leading practices and business needs

Implementation and maintenance process to update and continuously improve global performance management policies and processes

Ensure alignment of the Global Performance Management framework with HR expertise deliverables including competency development, learning and development, talent management, reward and human capital measures of employee productivity

Maintain the global goals and KPI library for the business groups across MTN aligned with the business objectives and strategies of MTN

Work closely with the Business OD & Performance Partners and Opco HR to ensure consistent application and use of the goal/KPI library

Facilitate cascading of the following to the respective Manco Business Partners / Regional Partners, Business Leadership and Opco HR Teams:

• Global Performance management process, principles, templates and critical cycles
• Goal Setting process and guidelines
• Finalized Group Functional KPIs and targets within time parameters
• Obtain all functional KPI results at year end for Opco scoring
• Global Moderation and evaluation parameters and process
• Progress updates and request for action

Coordinate and manage day to day operations, relating to the following:

• Initiation, management and closure of the global performance management cycle
• Monitoring and follow up on process completion and activity status
• Collate and consolidate all KPI measurement metrics for the Senior Executives and CxOs which meet audit requirements
• Provide training and consulting support to ensure effective adoption and use of global performance management tools across Opcos
• Assist in the preparation, monitoring and reporting of key global performance process metrics and analytics across MTN. Cascade and share relevant reports with Manco Business and Regional Partners to enable appropriate action and correction
• Drive initiatives relating to branding, marketing and positioning of the Global PM methodology, process and systems across the Group and Opcos
• Assist in identification and rollout of technology and digital enablers to improve global performance and compliance. Frequent master data evaluation of Global HR systems to ensure compliance to the required performance data standards
• Assist in preparation of Management/Executive MIS/Reports and Insights relating to global performance trends, process compliance, specific productivity and performance indicators/metrics etc.

Ways of Working & Collaboration

Continuous engagement and collaboration with the Manco Business Talent Partners (OD and Performance) to ensure:

• Socialize, train and implement Global Performance standards and methodologies
• Seek and share inputs for development Global Functional KPIs
• Address specific Business Unit concerns
• Provide guidance and inputs to support implementation
• Exchange information and insights on business and performance components to ensure the global and business-specific solutions are practical and aligned

Periodic engagement with Regional Talent leaders and Opco HR Practitioners to:

• Ensure integration and alignment of performance practices across regions
• Address challenges in the region
• Provide guidance and inputs to support local implementations
• Monitor and report on compliance to Group policy and initiatives
• Exchange information and insights on business and performance components to ensure the region-specific solutions are practical and aligned

Assist in the design, implementation and deployment of new performance and budgeting ERPs on conjunction with various stakeholders at MTN

Coordinate with the respective technical teams in team to ensure the performance management and budgeting systems and tools reflect the principles and methodology