Coordination Manager

Job Title

The Discovery Institute of Training (DIT) is responsible for the creation and delivery of both online and in-person learning interventions and assessments for all roles within Sales and Distribution as well as Discovery Bank Staff. The DIT encompasses several specialized teams, including Training Operations, Training, Instructional Design, Multimedia, Human Skills, Bank Training, and Leadership.

Job Purpose

Key Outputs may include but are not limited to:

• Strategic Leadership: Lead the development and execution of departmental strategies, ensuring alignment with broader organisational goals and driving continuous improvement initiatives. Actively contribute to the design and implementation of coordination processes and organisational change programmes. Take accountability for achieving business objectives, managing allocated budgets, and delivering performance improvements across multiple teams or functions.
• Team Leadership & Development: Provide mentorship, operational guidance, and robust support to team leaders and coordinators, fostering a collaborative, high-performing, and learner-centred environment. Set clear expectations, conduct regular performance reviews and development planning, and create opportunities for ongoing skill development and career progression. Champion a culture of professionalism, service excellence, and psychological safety, ensuring open communication and a shared sense of purpose.
• Cross-functional Project Oversight: Oversee the planning, coordination, and delivery of complex training programmes and cross-functional projects, ensuring alignment with strategic objectives and effective resource allocation. Exercise decision-making authority that impacts the wider department or business unit, and ensure all logistical requirements are met through stakeholder collaboration.
• Accountability & Governance: Assume direct responsibility for departmental outcomes, including compliance, risk management, and the development, implementation, and monitoring of policies and procedures. Ensure that all activities meet regulatory, quality, and business standards.

Attributes

• Good attention to detail and levels of accuracy
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Time management and planning skills
• Speaks fluently and writes in a well-structured and logical manner.
• Ability to effectively prioritise and execute tasks in a high-pressure environment
• Ability to work independently and in a team orientated environment
• Service driven, a sense of urgency and a team player.
• Adapts to changing circumstances and handles criticism well and learns from it.

Job Requirements

Work Experience

• Minimum 5 years’ experience in a leadership role, with a demonstrable track record of delivering business objectives and driving performance improvements through others.
• Evidence of successful strategic planning, stakeholder management at a senior level, and oversight of complex projects or programmes.
• Experience leading a team, developing policies and procedures, and ensuring departmental compliance, risk management, and governance.
• Intermediate Microsoft Excel Skills
• Facilitation Skills
• Experience leading through change and operational transformation
• Proven success in improving team productivity and efficiency metrics
• Ability to translate divisional strategy into measurable operational outcomes
• Reporting through dashboards and tools such as PowerBI

Education

• A tertiary education (preferably a degree or Diploma).
• A formal Project Management Diploma / Training course is preferential.
• Education, Training and Development Certificate or Advanced Certificate is preferential.

Technical Skills/Knowledge

• Strategic Planning: Skills in developing, executing, and evaluating departmental and organisational strategies, including change management and process improvement.
• Stakeholder Management: Expertise in engaging, influencing, and managing relationships with senior internal and external stakeholders to achieve strategic objectives.
• Project and Programme Management: Proven ability to oversee and deliver complex projects or programmes, including resource planning, risk mitigation, and performance measurement.
• Compliance & Policy Development: In-depth knowledge of compliance requirements, risk management practices, and experience in policy and procedure development and implementation.
• Team Leadership & Coaching: Strong capability in leading, developing, and motivating multi-level teams, fostering a culture of high performance and continuous improvement.
• Knowledge of data analytics tools to extract insights from training performance and financial data.

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.