Credit Controller

ROLE SUMMARY

The Credit Controller is responsible for the credit control function and all related administration functions.

KEY WORK OUTPUT AND ACCOUNTABILITIES

Credit control function

• Perform the full credit control function ensuring daily follow up of, but not limited to, all outstanding age analysis for medical aids, private patients, COID and Foreign debtors
• Ensure highest standards of accuracy, completeness and correctness of data and information to build positive data integrity and reliability
• Source and collate all required claim documentation from hospitals or by the doctors’ rooms
• Identify risks that contribute to non or delayed payment and escalate to management for correction
• Ensure friendly and professional customer service at all times
• Ensure outstanding debt is maintained as per credit control policies and procedures
• Follow up with medical aids and patients on a daily basis to comply with agreed turnaround times
• Follow up and resolve short payments and rejections daily
• Obtain any additional information required by funders including but not limited to requests for motivational letters from doctor’s rooms, pharmacy invoices etc.
• Follow up and resolve short payments and rejections daily
• Obtain any additional information required by funders including but not limited to requests for motivational letters from doctor’s rooms, pharmacy invoices etc.

General tasks

• Ensure day-end reports are actioned
• Ensure reconciliation of remittances on a daily basis
• Deal with all telephonic enquiries
• Perform any reasonable task as instructed by the immediate supervisor

Personal and professional development

• Assume responsibility for own personal and professional development
• Keep up to date with Netcare’s evolving policies and procedures

Teamwork

• Actively participate as a member of a team to achieve goals
• Build and maintain stakeholder relationships
• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial
• Develop collaborative relationships to help accomplish work goal
• Maintain customer intimacy through building relationships with doctors, nursing staff, suppliers and building patient loyalty
• Build strategic inter-departmental relationships to help achieve business goals at Exco and departmental level within the hospitals
• Foster an effective working relationship with service providers

SKILLS PROFILE

EDUCATION

Essential

• Grade 12 qualification or equivalent NQF Level 4 Qualification

Preferred

• N/A

WORK EXPERIENCE

Essential

• Intermediate Computer Literacy

Preferred

• Previous credit control experience
• SAP ISH experience

KNOWLEDGE

Essential

• Consumer Protection Act

PHYSICAL REQUIREMENTS

In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

WORKING CONDITIONS

Professional flexibility in working hours while supporting daily business hours.

Will interact with internal and external customers through several different means.

Join the team committed to providing the best and safest health and care.