Customer Care Facilitator

Company

RCL Foods

Functions

Customer

Job Type Classification

Permanent

Location - Town / City

Boksburg

Job Description

RCL FOODS is a deeply rooted South African food manufacturer that produces some of the country’s most-loved brands, including Yum Yum peanut butter, Nola mayonnaise, Ouma rusks, and Selati sugar, just to name a few. At the heart of our culture and strategy is our Purpose – WE GROW WHAT MATTERS – which reflects our belief in collectively doing that little more to create a positive impact that truly matters. Visit our website: www.rclfoods.com Siqalo Foods is seeking a Customer Care Facilitator to join their Spreads Division. The role will be based in Boksburg and will report to the Warehouse and Logistics Manager. Purpose of the role: To ensure that all customer queries and complaints are resolved and logged with the Call Centre, as per customer protocols and customer SLAs and to assist customers and call centre agents with special arrangements or orders and deliveries. Being the superuser and back up coverage across the team.

Minimum Requirements

NQF Level 6 Grade 12

Duties & Responsibilities

• Reporting Run various reports on SAP (e.g. load exception, re-availability, weekly/monthly activity and duplication reports). Ensure weekly activity reports are sent out to the Customer Manager, customer management teams and depots on a weekly basis. Provide ad hoc reports to the Customer Manager, call Logistics Manager and key customer managers as required. Resolve all non-compliance with regards to the above and provide appropriate feedback where applicable. Daily reporting of Order to Cash customer orders