Customer Service Manager

<p style="text-align:left"><span>It&#39;s fun to work in a company where people truly BELIEVE in what they&#39;re doing!</span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><b>Minimum requirements</b><br />Matric (Grade 12)</p><p>Valid driver’s license</p><p>2–3 years’ frontline, face-to-face customer service experience</p><p>Willingness to transfer between stores within the region as required</p><br /><p><b>Competencies</b></p><p>Strong organisational and coordination skills</p><p>High attention to detail and accuracy</p><p>Excellent communication, collaboration, and people management abilities</p><p>A proactive, solutions-driven mindset with a passion for customer satisfaction</p><p>Adaptability in a fast-paced retail environment and confidence handling multiple priorities</p><p>Proficiency in MS Office (Excel, PowerPoint, Outlook)</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><b>Key responsibilities</b></p><br /><p><b>Champion Customer Experience</b></p><p>Lead by example to deliver outstanding customer service daily.</p><p>Resolve customer queries and complaints with care and efficiency.</p><p>Collate and analyse feedback from customers and colleagues to enhance service delivery.</p><p><b>Maintain Store Excellence</b></p><p>Ensure flawless execution of Store Operating Procedures (SOPs).</p><p>Facilitate regular audits address any areas of non-compliance.</p><p>Maintain exceptional store standards of cleanliness, safety, and presentation.</p><p><b>Communicate and Connect</b></p><p>Facilitate clear and consistent communication within the team and with customers.</p><p>Share success stories and key updates with internal and external platforms — including the local newsletter!</p><p><b>Develop and Empower People</b></p><p>Coordinate and deliver customer service training that drives confidence and performance aligned with SOPs.</p><p>Collaborate with management to ensure development goals are achieved.</p><p><b>Administration &amp; Projects</b></p><p>Manage administrative tasks accurately and timeously.</p><p>Support and lead ad-hoc projects, including the development of project plans and timelines.</p><p><b>Lead with Purpose</b></p><p>Drive local social responsibility initiatives that make a difference in your community.</p><p>Manage administrative tasks and projects efficiently and accurately.</p><p>Take ownership of your own performance and development through proactive leadership and accountability.</p><br /><p><b>Closing date: Friday 30th October 2026</b></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><i>If you like wild growth and working with happy, enthusiastic over-achievers, you&#39;ll enjoy your career with us!</i></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left">Discover who we are</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>