DC Operations Manager - Midrand DC

Job Title

The DC Operations Manager

Responsibilities

• Oversee daily distribution center operations to ensure efficiency, accuracy, and compliance.
• Lead and manage all operational activities within the Distribution Centre, ensuring the efficient flow of goods from receipt through to dispatch.
• Drive operational excellence by delivering productivity, service, quality, and cost targets in line with business objectives.
• Oversee inbound, inventory, fulfilment, outbound, and returns operations to ensure seamless execution across the DC.
• Ensure the safe, accurate, and efficient receipt, storage, picking, packing, and distribution of inventory.
• Monitor and manage operational performance through the effective use of KPIs, reporting, and data analysis.
• Develop and implement continuous improvement initiatives to optimise processes, reduce costs, and improve service delivery.
• Manage inventory accuracy through effective stock control, cycle counting, reconciliation, and governance processes.
• Drive labour planning and resource allocation to ensure optimal productivity and operational efficiency.
• Lead and develop operational teams, creating a high-performance culture focused on accountability, engagement, and continuous improvement.
• Ensure compliance with health and safety regulations, company policies, operational standards, and audit requirements.
• Manage relationships with internal and external stakeholders to support operational objectives and service delivery.
• Oversee Warehouse Management System (WMS) processes and ensure effective utilisation of operational systems.
• Identify and implement opportunities to improve warehouse layout, storage utilisation, workflow efficiency, and capacity management.
• Prepare and present operational reports, performance reviews, and improvement recommendations to senior leadership.
• Support strategic projects, business growth initiatives, and operational scalability within the Distribution Centre network.

Qualifications

• Relevant Degree or Diploma in a related field
• Degree or Diploma in Supply Chain, Logistics, Operations Management, Business Management would be advantageous.
• 5 years' experience within Outbound Distribution Centre Operations.
• Minimum 5 years people management experience.
• Experience managing teams of 30+ employees within a high-volume distribution centre environment.
• Strong experience working with Warehouse Management Systems (WMS).
• Advanced Microsoft Excel skills, including reporting and operational analysis.
• Proven experience managing operational budgets, labour planning, and productivity targets.
• Experience within an eCommerce fulfilment environment would be advantageous.
• Understanding of health, safety, and compliance regulations within a distribution environment.

Skills

• Outbound Operations Management
• Distribution Centre Operations
• Warehouse Operations
• Picking, Packing & Dispatch Management
• Workforce Planning & Labour Management
• Budget Management & Cost Control
• Warehouse Management Systems (WMS)
• Microsoft Excel
• KPI & Performance Management
• Productivity Management
• Operational Reporting & Data Analysis
• Continuous Improvement
• Process Optimisation
• Stakeholder Management

Behaviours

• Being Resilient
• Building Effective Teams
• Builds Networks
• Cultivates Innovation
• Decision Quality
• Ensures Accountability
• Manages Complexity
• Organisational Savvy
• Situational Adaptability
• Strategic Mindset

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.