Debt Recovery Officer

Position: Debt Recovery Officer    

Reporting to: Debt Recovery Manager

Location: Nairobi

Role type: Full time.

About SunCulture

SunCulture is a leading agriculture and climate technology company. SunCulture helps smallholder farmers grow more food with climate technology, carbon financing, and a digital marketplace, and is the largest solar irrigation company in Africa. The company was selected by the World Economic Forum as a Technology Pioneer, and has been named as one of the World's Most Innovative Companies by Fast Company. Our CEO was also just named to the TIME100 Climate list. To learn more about the company, see this TED Talk one of our customers did, this explainer video recently made by CNBC, or listen to this podcast our CEO recently did. 

About the Role 

Reporting to the Debt Recovery Manager, the ideal candidate is responsible for collections of defaulted portfolio, tracing & recovery of all SunCulture assets assigned on credit but defaulted, issuance of Demand letters in the field & initiation of repossession rights on all non-performing credits above Sunculture’s PAYG credit policy guidelines.

Key Responsibilities

• Be accountable for reducing delinquency for assigned accounts

• Ensure allocated accounts are monitored on a daily basis and appropriate actions are taken to ensure that the collection portfolio remains within acceptable limits through the application of sound credit judgment within SunCulture PAYG credit policy guidelines.

• Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with SunCulture PAYG credit policies.

• Issue out demand letters at field level to defaulters with the aim to get payments back to normalcy.

• Record new commitment to repay the debt (PTPs), determine if the debt can be collected, and accordingly recommend/initiate the recovery process.

• Contact defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears.

• Initiate repossession of SunCulture assets as necessary.

• Achieve the monthly collection targets as assigned by the supervisor

• Identify and escalate deceased or disabled customers to the Head of Credit for review or collection termination.

• Ensure all work queues are acted upon.

• Conduct field visit assessment before visiting the market areas.

• Manage relationships with local authorities and Security Officers