Events Supervisor

Business Unit / Division: Tsebo Facilities Solutions

Job Type Classification: Full Time

Location - Town / City: Johannesburg

About Us:

Tsebo Facilities Solutions is looking for a Events Supervisor who will be is responsible for coordinating and supervising all internal and external client events, meetings, and hospitality services to ensure a seamless customer experience and maximum client satisfaction. The role manages event planning, bookings, venue setups, catering coordination, audiovisual requirements, and service delivery in accordance with contractual obligations and workplace management standards. The incumbent is also responsible for building strong stakeholder relationships, hosting client events, and ensuring operational excellence across all event-related activities. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities:

Operational Delivery

• Supervise and coordinate all events, meetings, and hospitality services within client facilities.
• Coordinate audiovisual (AV) and video conferencing (VC) requirements with technical support teams.
• Ensure event setups, catering, stationery, beverages, and related services are delivered according to client specifications.
• Review event briefs proactively and oversee the successful execution of events, including after-hours and weekend functions.
• Manage relationships with catering providers and other event service partners.
• Liaise with client representatives regarding event requirements and expectations.
• Conduct pre-event and post-event reviews to identify improvement opportunities and prevent recurring issues.
• Ensure meeting rooms and event venues are correctly configured, maintained, and reset after use.
• Coordinate the reporting and resolution of cleaning, maintenance, and service-related issues.
• Ensure all event bookings and arrangements are planned and confirmed at least 48 hours before execution.

Contractual Delivery

• Ensure all event areas are set up according to contractual service standards.
• Coordinate venue décor, table settings, and event presentation requirements.
• Ensure clearing and restoration of all event spaces within agreed service timelines.
• Coordinate collection and return of catering equipment, crockery, and event furniture.
• Manage requests for furniture movement and venue preparation across business locations.
• Monitor adherence to service level agreements (SLAs) and contractual deliverables.

Customer Focus

• Promote a customer-centric culture across the events team.
• Support and guide staff in handling client queries, concerns, and service requests professionally.
• Conduct client satisfaction surveys and implement service improvement initiatives.
• Maintain awareness of client business objectives and operational requirements.
• Resolve customer complaints and escalations effectively and within agreed timelines.
• Build and maintain positive relationships with clients, visitors, service providers, and internal stakeholders.
• Manage conflict professionally and maintain high levels of customer satisfaction.

Reporting

• Prepare and submit accurate weekly and monthly operational reports.
• Monitor event performance metrics and identify areas for improvement.
• Maintain records of event activities, client feedback, and service outcomes.

Governance and Compliance

• Adhere to all Tsebo and client policies, procedures, and code of conduct requirements.
• Ensure compliance with SHEQ (Safety, Health, Environment and Quality) standards.
• Promote ethical business practices and corporate citizenship.
• Demonstrate flexibility and support additional business requirements as directed by management.
• Take accountability for individual and team performance.

Skills and Competencies:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Event planning and coordination expertise
• Hospitality and customer service management
• AV and video conferencing coordination
• Contract and SLA management
• Report writing and presentation skills
• Planning and organizational skills
• Problem-solving and analytical capability
• Stakeholder relationship management
• Budget awareness and cost control principles
• Excellent verbal and written communication skills
• Fluent English communication; additional languages advantageous

Qualifications:

• Qualifications Grade 12 (Matric) – Essential
• Relevant tertiary qualification in Marketing, Public Relations, Hospitality Management, Events Management, or related field – Preferred
• Valid certifications in event coordination or hospitality management will be advantageous

Experience

• Minimum 3 years' experience coordinating and supervising events within a corporate, hospitality, or workplace management environment.
• Experience managing service providers, catering partners, and customer-facing operations.
• Experience coordinating executive, client, and corporate events.