Frontshop Controller

Purpose of the Job:
Medirite Plus Mayville is looking for a Frontshop Controller who is customer-focused, hard-working, and adaptable to ensure the smooth operation of in-store retail operations. The ideal candidate should have excellent customer service skills and enjoy interacting with customers. The Frontshop Controller will be responsible for greeting customers, arranging visual displays, processing customer refunds, and identifying customers' needs to suggest products that will best meet those needs. Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

Job Objectives:
Handling of payments and balance sales and receipts according to company procedure. Be aware of new products and keep your product knowledge up to date. Restocking items and organizing the sales floor according to standard operating procedures. Regularly conducting price audits to identify and rectify price discrepancies. Processing customer payments using the stores's Point of Sale (POS) system. Maintaining product knowledge to offer advice and recommendations. Stay up to date on all promotions and special offers. Maintain visual merchandising standards. Conduct proper housekeeping. Handle all customer queries timeously and escalate to higher management when necessary.

Qualifications:
Essential: Grade 12 qualification

Experience:
Essential: At least 5 months point of sale / till point experience within a retail environment. Proven track record in retail sales, including experience working on the sales floor and behind the cash counter.

Knowledge and Skills:
Solid understanding of customer service principles. Knowledgeable of stock receiving procedures and merchandising standards. Computer literate. Bilingual, preferably fluent in Afrikaans and English. Engaging and friendly personality. Knowledgeable of payment procedures (e.g. cash, cheque, bank card, credit cards, coupons, vouchers). The ability to work in a fast-paced environment. Strong organizational and attention to detail skills. Effective communication skills. Exceptional customer service skills.