Functions Manager

Job Details

Job Type Classification: Full Time

Location - Town / City: Sandton - Head Office

About Us

We are seeking an experienced and results-driven Functions Manager to oversee the planning, coordination, and successful execution of functions, events, conferences, and hospitality activities. The ideal candidate will be a highly organised professional with strong leadership abilities, exceptional customer service skills, and a passion for delivering world-class events. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity . We specialise in Catering , Facilities Management , Cleaning and Hygiene , Pest Control , Protection , Energy , Procurement , Workspace Design , Engineering, Remote Camps , and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

• Manage the end-to-end planning and execution of functions and events.
• Build and maintain strong relationships with clients, ensuring all event requirements are understood and delivered.
• Plan, coordinate, and manage corporate, hospitality, and special event functions from inception to completion.
• Ensure seamless execution of events, maintaining the highest service and presentation standards.
• Manage function budgets, cost controls, and resource allocation.
• Liaise with clients to understand event requirements and exceed expectations.
• Coordinate with culinary, operations, facilities, and support teams to ensure successful event delivery.
• Lead, motivate, and develop function staff to maintain high service standards.
• Monitor health, safety, food safety, and hygiene compliance.
• Manage supplier relationships and event logistics where required.
• Prepare post-event evaluations and implement continuous improvement initiatives.
• Manage and report functions reservations.
• Sufficient monitoring of operations during service times.
• To liaise or ensure correspondence with clients both verbally and electronically
• Assist the Management team as required.
• Supervise and maintain quality and service at all times to the highest level.
• Ensure that all control measures are in place for all revenue/cash handling/stock control and invoicing all clients after functions.
• Debtors control and following up on payments.
• Conduct site inspections and event evaluations to identify continuous improvement opportunities.
• Resolve customer concerns promptly and professionally.
• Monitor service delivery to ensure client satisfaction and repeat business.

Skills and Competencies

• Event planning and coordination
• Time management
• Entrepreneurial Skills.
• Customer-focused mindset.
• Strong leadership and people management skills.
• Excellent problem-solving and decision-making abilities.
• Ability to work under pressure and meet tight deadlines.
• High attention to detail.
• Strong relationship-building and stakeholder management skills.
• Professional presentation and interpersonal skills.
• Marketing and promotion skills.
• Interpersonal skills: Leadership and Relationship Building
• Good Communication (written and verbal)
• Financial acumen.
• Passionate, good attitude, driven, energetic and commitment to service excellence.

Qualifications

• Diploma or Degree in Hospitality Management, Events Management, Business Management, or a related field.
• 5 years’ experience in hospitality, Catering, Events, or Functions Management.
• Proven experience managing multiple events and teams simultaneously.
• Strong financial acumen with budgeting and cost-control experience.
• Strong in functions and coordination
• Excellent communication, planning, and organisational skills.
• Proficiency in Microsoft Office Suite.
• Valid driver's licence advantageous.