GENERAL MANAGER: OPERATIONS

Plan, direct, and coordinate the operations of an organisation or a business unit within an organisation. Rather than focusing on one functional area of management, such as HR, procurement, or administration, the successful candidate will oversee all aspects of the business or business unit, overseeing the daily operations of a business segment, department, or stand-alone retail location. It is the general manager's responsibility to ensure strategic goals are met by setting operational procedures, creating and maintaining budgets, managing employees.
Planning, Finance, Regulations
Develops / coordinates the development of long range and annual business plans
Coordinates the development of operating and capital budgets
Coordinates long range planning for the facility
Analyzes and monitors financial statements, and reviews income and expenses relative to plans, implements corrective measures as needed, and reports status monthly
Makes recommendations for capital improvements, supplies and equipment
Assures operational compliance with local, state, and federal laws
Maintains knowledge and compliance with all lease terms and contractual obligations
Administration
Maintains a sound organizational structure
Assist with the development of operating procedures
Assist with the development of the emergency and safety procedures
Oversees and works with department heads to schedule, supervise and direct work of facility staff
Conducts regularly scheduled staff meetings
Attends executive and board meetings
Communicates to controlling entity on a structured and timely basis
Operations
Develops/implements general procedures. Approves specific operational procedures, and programs in harmony with the mission and general policies
Monitors the performance of all daily operations, functions, and services; assures high standards and total customer satisfaction
Establishes personnel policies; ensures proper hiring, training, supervising, personal development and corrective action in accordance with fair labor standards and safety
Ensures accurate recording of hourly labor and timely, accurate payroll processing
Manages and oversees all accounting, inventories, banking, audit procedures, cash flow, and establishes controls to safeguard funds and assets
Serves as ex-officio member of appropriate committees
Meets, greets, and welcomes prospective members where applicable
Oversees the care and maintenance of all physical assets and facilities
Coordinates the marketing and promotional programs to promote our products and services
Establishes and monitors compliance with all purchasing policies and procedures
Ensures and initiates programs to provide customers with a variety of innovative functions, programs and events
Provide resolution of escalated customer service issues

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