Guest Relations Manager - Bwejuu, Zanzibar

We are looking for an experienced and charismatic Guest Relations Manager to be the face of our front office team, ensuring that all guests receive top‑notch service and enjoy a seamless stay. You will be responsible for engaging with guests, handling special requests, and resolving any concerns to maintain the highest level of satisfaction.

Responsibilities

• Greet and engage with guests to ensure a warm welcome and enjoyable stay
• Handle guest inquiries, feedback, and special requests professionally and efficiently
• Proactively visit guests to ensure their needs are met and they feel valued
• Resolve any complaints with confidence, empathy, and quick problem‑solving
• Maintain accurate guest records and communication using Telegram, WhatsApp, and other digital tools
• Collaborate with wider reception team and other departments to enhance the overall guest experience
• Assist in organizing special guest experiences and VIP services

Required profile for job ad : Guest Relations Manager - Bwejuu, Zanzibar

Qualifications

• Minimum 2+ years in guest relations or hospitality
• Able to document interactions and manage guest details efficiently
• Ensures all guest preferences and requests are handled smoothly
• Highly attentive to detail
• Warm & charismatic personality who is able to make guests feel at home
• Comfortable using computer systems and social networks like Telegram & WhatsApp
• Fluent English and confident communication, and ability to engage with guests and solve issues professionally
• A proactive thinker who can handle challenges with ease

How to Apply

Apply via the job board portal by logging in or creating an account.