Innovations Support Partner / QAM

Business Unit / Division: Tsebo Cleaning and Hygiene Solutions

Responsibilities

• System Setup & Planning
• Planning support for new innovations
• Collaborate with IT and innovation leads
• QR Implementation Lead
• Coordinate labelling, placement, and testing of QR codes
• Design and deliver on-site and remote training
• Provide hands-on support during rollout
• Gather user feedback and enhance system usability
• Operational Support Partner
• Monitor progress and resolve implementation challenges
• Ensure consistent system usage
• Validate system outputs and reports
• Act as primary innovations liaison

Requirements

• Proven experience in technology adoption and system implementation
• Strong training and coaching capabilities
• Familiarity with cleaning services and supporting Contract Managers
• 3–5 years in a similar role
• Matric Relevant tertiary qualification
• National Diploma in IT or Business Management

Qualifications

• Demonstrated experience in system implementation
• Preferred background in training and operational support
• ISO 9001, 14001, 45001 compliance
• ISO 9001, 14001, 45001 (beneficial)

Education

• NQF6

Experience

• Industry: Cleaning services or facilities management
• Role Background: Technology implementation and operational support

Company

Tsebo Solutions Group

Location

Midrand

Job Description

The Innovations Support Partner / Quality Assurance Manager plays a pivotal role in supporting the successful implementation and integration of innovative systems and processes across Key Account cleaning sites. This role ensures effective rollout, training, adoption, and ongoing optimisation of approved technologies—such as task management systems and QR-based applications—by working closely with Contract Managers and operational teams.

Application

DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.