IT Business Analyst (Order to Cash)

Company:

RCL Foods

Functions:

IT

Job Type Classification:

Permanent

Location - Town / City:

Westville

Job Description:

RCL FOODS is a deeply rooted South African food manufacturer that produces some of the country’s most-loved brands: Yum Yum peanut butter, Nola mayonnaise, Ouma rusks, and Sellati sugar, just to name a few. At the heart of our culture and strategy is our Purpose – WE GROW WHAT MATTERS – which encapsulates our belief in collectively doing that little more to create a positive impact that matters. As we continue to grow, we are seeking a talented and motivated individual to join our team as a IT Business Analyst (Order to Cash) within our Group Services operating unit. The role will be based in Westville and report into the Applications Manager. The business analyst assumes the role of delivering an effective and sustainable solution for the RCL FOODS IT Systems/Applications. The Business Analyst will be responsible for supporting and developing capabilities within the Order to Cash and Outbound supply chain functional areas of the business units. The Business analyst is responsible for a full range of activities which ensure the operational effectiveness and excellence of the business unit & Functional areas, namely: • Sales and Distribution • Warehouse Management/ Extended Warehouse Management • Outbound Supply Chain Processes and Systems The Business Analyst is to deliver with the business while still adhering to the IT framework across all the application areas.

Minimum Requirements:

• • Degree in Information Technology.
• • Minimum of 3 to 5 years’ experience within the relevant business function or information technology environment.
• • Relevant systems Exposure or certification for ERP system (SAP ECC and S/4 HANA) o ERP Applications with specific reference to Sales and Distribution (SD), Warehouse Management (WM/EWM) o Applicants are required to have worked on—or led—projects within the areas outlined above.
• • Experience with outbound supply chain systems would be an added advantage.
• • Valid Code B drivers' license.

Duties & Responsibilities:

• • Work with the business to identify opportunities for improvement in business operations, processes and systems.
• • Engage with Business during projects to establish, understand and document detailed Business requirements.
• • The Business analyst is involved in the design or modification of business systems or IT systems – assist in determining the project scope and agree a scope definition document as well as functional & technical specification document and ensure that full sign off is achieved prior to implementation.
• • The Business analyst adapts with new technology and identifies opportunities for growth or process improvement. Maintain a high-quality standard in IT delivery: • The Business analyst documents the functional specification and verifies technical design of the system in conjunction with a developer or system specialist.
• • Interacts with the business stakeholders and subject matter experts to understand their problems and needs.
• • Participates in the design or modification of business systems or IT systems – assist in determining the project scope.
• • Ensures that all tests are conducted and documented according to the standards agreed in agreed Ways of working.
• • Managing issues professionally and escalating where appropriate.
• • Ensures that IT programs/initiatives are consistently implemented and managed from an ITGC, TCO & Sustainability perspective.
• • Manage Help desk activities including the tracking of Change requests and ensuring their timely resolution.
• • Responsible for documenting the testing required, the results verification and acquiring the relevant release sign-off.
• • Ensures continuing operational quality by documenting bug fixes and enhancements.
• • Sustain and Improve operation effectiveness: • By understanding the business process needs, the business analyst can review external developments & trends which can be turned into new opportunities for the business. Taking advantage of new technologies (AI, Process Automation etc) or best of breed solutions.
• • Understands/defines and supplies solutions to mitigate process or system-based gaps.
• • Assist in improving and streamlining business processes and preparing business process documentation.
• • Support the Applications Manager in identifying IT application solutions to address key Business requirements within functional area.
• • Report on system non-compliance by users to the Applications Manager.
• • Identify and highlight business risk to the Applications Manager as a result of non-compliance. Recommend compensating controls to the Applications Manager.
• As the Business Analyst, the job holder is expected to: • Plan and co-ordinate within the project team for delivery of targets/projects.
• • Engage with key stakeholders to develop and grow our business partnering within the function.
• • Cross Skill team Members (where appropriate).
• • Ongoing learning and skill development to ensure sustainable growth, while staying abreast of the latest functionality, technologies, and applications.