IT Service Desk Consultant

Business Area:

IT

Workplace Type:

On-site

Location - Town / City:

Cape Town

Job Description:

We are looking for an IT Service Desk Consultant to provide first line support to Truworths stores by troubleshooting and solving technical, software, hardware, network, telephony queries. This position will be based at our Head Office in Cape Town.

Key Responsibilities:

• Provide 1st line technical support.
• Provide support telephonically and via email to users.
• Ensure calls are resolved within SLA.
• Prioritise and manage Incidents / Requests and Problems.
• Provide trend and pertinent feedback to line manager on common problems.
• Quality of service by keeping Incidents and Request updated daily on system.

Qualifications and Experience:

• 1 year experience in similar support environment.
• Knowledge of retail operations.
• Minimum of Matric qualification (Grade 12 qualification).
• An IT qualification / certification or diploma would be an advantage.
• Well-developed communication skills.
• Computer literacy is essential.
• Accuracy and attention to detail.
• Adaptability.
• Planning / organising ability with highly effective time management skills.
• Ability to work under pressure and think on your feet.
• Excellent verbal communications and people skills.
• Strong team player, committed and energetic.
• Must have reliable transport.
• Must be able to work shifts (incl. weekends and public holidays).

Competencies:

• Good communication skills.
• Team Orientation.
• Self-Starter.
• Self-motivated.
• Attention to detail.
• Must be able to work under pressure.
• Team player.