Jewellery Sales and Design Advisor (40hr) - 1896 - Menlyn Park - Gauteng

<div><p class="MsoNormal" style="text-align: justify;"><strong>Job description</strong></p><p class="MsoNormal" style="text-align: justify;"><span data-teams="true">The Jewellery Sales and Design Advisor is responsible for delivering exceptional customer service by assisting customers with jewellery purchases, custom design consultations, and product recommendations. The role combines sales expertise with jewellery product knowledge to create personalized solutions that meet customer preferences and special occasion needs. Working closely with customers, suppliers, and store teams, the incumbent contributes to sales growth, customer loyalty, and the delivery of a premium in-store experience.</span></p><p class="MsoNormal" style="text-align: justify;">&nbsp;</p><p class="MsoNormal" style="text-align: justify;"><span data-teams="true"><strong>Responsibilities</strong></span></p><ul><li class="ortl-align-justify"><p class="MsoNormal" style="text-align: justify;"><span data-teams="true">Provide exceptional customer service by assisting customers with jewellery selections, purchases, and after-sales enquiries.</span></p></li><li class="ortl-align-justify"><p class="MsoNormal" style="text-align: justify;"><span data-teams="true">Conduct consultations to understand customer preferences, style requirements, budgets, and special occasion needs.</span></p></li><li class="ortl-align-justify"><p class="MsoNormal" style="text-align: justify;"><span data-teams="true">Recommend jewellery products and custom design solutions based on customer requirements and current trends.</span></p></li><li class="ortl-align-justify"><p class="MsoNormal" style="text-align: justify;"><span data-teams="true">Explain product features, gemstone characteristics, precious metals, warranties, care instructions, and value propositions to customers.</span></p></li><li class="ortl-align-justify"><p class="MsoNormal" style="text-align: justify;"><span data-teams="true">Process sales transactions, lay-bys, repairs, special orders, and custom design requests accurately and efficiently.</span></p></li><li class="ortl-align-justify"><p class="MsoNormal" style="text-align: justify;"><span data-teams="true">Build and maintain strong customer relationships to encourage repeat business and customer loyalty.</span></p></li><li class="ortl-align-justify"><p class="MsoNormal" style="text-align: justify;"><span data-teams="true">Monitor and maintain jewellery displays, ensuring merchandise is presented in accordance with visual merchandising standards.</span></p></li><li class="ortl-align-justify"><p class="MsoNormal" style="text-align: justify;"><span data-teams="true">Maintain accurate records of customer orders, repairs, alterations, and bespoke jewellery requests.</span></p></li><li><p class="MsoNormal"><span data-teams="true">Liaise with jewellers, suppliers, and service providers to coordinate custom designs, repairs, and product deliveries.</span></p></li><li><p class="MsoNormal"><span data-teams="true">Achieve sales targets and contribute to store profitability through effective selling and customer engagement techniques.</span></p><p class="MsoNormal">&nbsp;</p></li></ul><p class="MsoNormal" style="text-align: justify;"><span data-teams="true"><strong>Qualification and Experience</strong></span></p><p class="MsoNormal" style="text-align: justify;"><span data-teams="true"><strong>Education:</strong> Grade 12 / National Senior Certificate.</span><br><span data-teams="true">Certificate or Diploma in Jewellery Design, Retail Management, Fashion, Design, Sales, or a related field advantageous.</span><br><span data-teams="true">Jewellery product knowledge training or gemology-related courses advantageous</span><br><br><span data-teams="true"><strong>Experience</strong>: 2 years' experience in jewellery retail, luxury retail, fashion retail, customer service, sales, or a related environment.</span><br><span data-teams="true">Experience working with high-value products and personalized customer consultations.</span><br><span data-teams="true">Exposure to jewellery design consultations, repairs, alterations, or bespoke orders advantageous.</span></p><p class="MsoNormal" style="text-align: justify;">&nbsp;</p><p class="MsoNormal"><span data-teams="true"><strong>Behaviours</strong></span></p><ul><li><p class="MsoNormal"><span data-teams="true">Action Oriented</span></p></li><li><p class="MsoNormal"><span data-teams="true">Business Insight</span></p></li><li><p class="MsoNormal"><span data-teams="true">Collaborates</span></p></li><li><p class="MsoNormal"><span data-teams="true">Communicates Effectively</span></p></li><li><p class="MsoNormal"><span data-teams="true">Decision Quality</span></p></li><li><p class="MsoNormal"><span data-teams="true">Ensures Accountability</span></p></li><li><p class="MsoNormal"><span data-teams="true">Manages Complexity</span></p></li><li><p class="MsoNormal"><span data-teams="true">Plans &amp; Aligns</span></p></li></ul><p class="MsoNormal">&nbsp;</p><p class="MsoNormal"><span data-teams="true"><strong>Skills</strong></span></p><ul><li><p class="MsoNormal"><span data-teams="true">Jewellery Sales and Customer Service</span></p></li><li><p class="MsoNormal"><span data-teams="true">Jewellery Product Knowledge</span></p></li><li><p class="MsoNormal"><span data-teams="true">Custom Design Consultation</span></p></li><li><p class="MsoNormal"><span data-teams="true">Customer Relationship Management</span></p></li><li><p class="MsoNormal"><span data-teams="true">Sales Techniques and Upselling</span></p></li><li><p class="MsoNormal"><span data-teams="true">Visual Merchandising</span></p></li><li><p class="MsoNormal"><span data-teams="true">Point of Sale Operations</span></p></li><li><p class="MsoNormal"><span data-teams="true">Product Presentation</span></p></li><li><p class="MsoNormal"><span data-teams="true">Communication and Interpersonal Skills</span></p></li><li><p class="MsoNormal"><span data-teams="true">Negotiation and Influencing Skills</span></p></li></ul><p class="MsoNormal">&nbsp;</p><p class="Paragraph SCXW113332291 BCX0" style="margin: 0px; padding: 0px;"><strong>Please ensure your line manager is aware and supports your application.</strong></p></div><div><div><div style="margin: 0px; padding: 0px;"><div>&nbsp;</div><div><span class="TextRun SCXW196529815 BCX0" style="margin: 0px; padding: 0px;"><strong>Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.</strong></span><span class="EOP SCXW196529815 BCX0" style="margin: 0px; padding: 0px;">&nbsp;</span></div></div></div></div>