Manager Deli

Job Description

To manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to.

Minimum Requirements

Grade 12 (Matric) – Essential

Relevant Food / Retail / Culinary qualification – Advantageous

3–5 years retail experience within Fresh Foods / Deli

Minimum 2 years supervisory / management experience

Strong knowledge of food safety & hygiene standards

Customer Service & Experience

• Deliver outstanding customer service through active engagement and visible presence on the floor
• Ensure service counters are fully staffed and customer-focused
• Manage customer complaints, queries, and special requests professionally
• Drive suggestive selling and product knowledge among staff
• Maintain high standards of hygiene, presentation, and merchandising

Sales & Profitability

• Achieve departmental sales, GP, and margin targets
• Monitor daily sales performance and implement corrective actions
• Control shrinkage, waste, and markdowns
• Analyse sales trends and identify growth opportunities
• Execute promotions and seasonal plans effectively

Operational Excellence

• Ensure compliance with Pick n Pay SOPs and food safety standards
• Maintain product quality, freshness, and correct rotation (FIFO)
• Manage stock ordering, receiving, and inventory levels
• Ensure correct pricing, labelling, and legal compliance
• Maintain equipment, displays, and back-up area standards

Food Safety & Hygiene

• Enforce hygiene and sanitation standards
• Ensure compliance with HACCP and Health & Safety regulations
• Monitor temperature controls and storage practices
• Conduct regular quality checks

Stock & Waste Management

• Manage stock levels to prevent overstocking or stockouts
• Minimise waste through effective planning and controls
• Conduct stock takes and investigate variances
• Implement waste reduction initiatives

People Management & Development

• Lead, coach, and develop Deli staff
• Manage performance through regular feedback
• Identify training and development needs
• Ensure staffing aligns with trading patterns
• Foster a positive and high-performance team culture

Financial & Administrative Controls

• Manage departmental budgets and expenses
• Control labour costs and productivity
• Complete required reporting and documentation
• Ensure adherence to compliance standards

Key Performance Indicators (KPIs)

• Sales growth & achievement vs target
• Gross Profit (GP) & margin performance
• Waste & shrinkage control
• Stock availability & rotation compliance
• Food safety & audit compliance
• Customer satisfaction & service levels
• Staff productivity & engagement

Closing date 21 August 2026

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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