Manager - Regional Consumer Prepaid.Commercial Operations SA

Education

• 4-year tertiary qualification in relevant or related field

Experience

• Min 5 years of relevant work experience in sales and distribution within a prepaid segment, preferably in telecommunications.

• Proven track record in managing local distributors and driving sales output.

• Experience in market development and trade visibility strategies.

• Strong background in compliance and governance frameworks.

• Worked across diverse cultures and geographies advantageous

Skills

• Sales and Distribution Management

• Strong interpersonal and negotiation skills

• field marketing operations and in-market visibility

• Data Analysis and Performance Monitoring (Prepaid)

• Reporting and Interpretation

• Governance, Risk, and Compliance (GRC) Tools

Strategy Execution

• Drive and ensure execution of regional Prepaid sales strategies and outputs in line with the overall consumer segment goals. This includes strengthening customer segmentation strategy by integrating on-the-ground insights into customer needs, providing valuable feedback to the Regional SM and Marketing Managers.

• Implement tactical sales plans to address growth opportunities.

• Provide input as well as executes on the localisation of the cluster’s/ region’s Corporate Social Investment (CSI) plan.

• Ensure regional area segment alignment with national strategies, governance, and risk management frameworks.

Regional Prepaid Sales Operations Delivery

• Lead a team to effectively execute on consumer prepaid segment sales strategies, driving performance through sales output execution and impact in trade.

• Execute on effective management of smart regionalisation by identifying appropriate regional distributors with a specific focus on postpaid, and Residential distribution.

• Monitor and optimise distributor performance to ensure delivery of targets.

• Build and sustain local distributor relationships to enhance market development.

• Oversee the indirect and direct trade function (inclusive of FMS) to ensure optimal in-trade presence and visibility of MTN products and services.

• Collaborates with Regional Network Team to ensure network availability and performance in the region/ sub-region.

• Manage interlocks between the region/ sub-region & central key account teams for partner management.

• Implement initiatives arising from Governance forums in Commercial Operations to drive channel innovation, data-driven decision-making, and enhance operational efficiency.

• Conduct reporting for prepaid/ area of responsibility. This includes tracking, forecasting trends, highlighting any significant deviations from defined performance metrics, and trade execution effectiveness.

• Provide regular feedback and ensure alignment between central investments and local execution.

• Review the team’s performance against agreed KPIs and drive plans for improvement where gaps are identified.

• Acts as the Voice of MTN in segmented clusters for strategic engagement with local governments, municipalities, and local communities etc.

Financial Management and Cost Control

• Provide input into regional and segment budgets – within the prepaid segmented cluster in particular, ensuring alignment with overall consumer regional objectives.

• Help drive Consumer P&L accountability in segment.

• Align with central teams to ensure Market Development Funds (MDF) investments are impactful.

• Manage project initiative budgets in line with business objectives.

• Monitor costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximising cost/benefit ratios.

• Identify opportunities to generate additional revenue.

Governance, Policies and Procedures

• Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned.

• Implement, drive and track risk management, compliance adherence and governance within direct team in the segmented cluster. This includes conducting regular reviews and audits of trade and distribution channels.

• Implement and monitor sales processes and relevant programmes to prevent and mitigate fraud and organised crime so as to achieve measurable results for segment/ channel growth and fraud reduction and risk mitigation.

• Attend multi layered governance forums, participating and providing input into interlocks, strategy and operational actions.

• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.

Continuous Improvement

• Drive best practice, continuous improvement and innovation at process and procedure level within Regions Prepaid Consumer Operations.

• Create and monitor plans for continuous improvement.

• Initiate change to continually improve all aspects of service delivery and drive continuous improvement as an important element of service delivery.

People and Culture Management

• Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.

• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors.

• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment

• Create and implement personal development plans.

• Define the KPAs and KPIs that will be cascaded down to direct reports.

• Reviews the monthly activities and learning initiatives undertaken for the employees in the region, keeping track of L&D requirements and initiatives.

• Manage Performance and identify training needs. Coach and guide subordinates.

• Enable and model healthy employee relations and collaborative teamwork.

• Manage diversity, develop, and embed an Employment Equity plan for the business area.

• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.

• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.