Manager - Service Center Operations West. Sales and Distribution

Main Purpose: 

Manage the delivery of excellent service to customers and ensure the efficient operation of all branches, Connect Stores and Touch Points in the assigned region in line with MTN Uganda’s vision of leading the delivery of a bold new digital world.

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit competent individuals to fill the following Positions;

Job Title: Manager - Service Center Operations

Reports to: Senior Manager - Service Center Operations

Division: Sales and Distribution

No. of Vacancies: 1

Functions:

• Champion and implement all Customer Experience projects / plans in the assign region
• Drive service excellence and sales activity in all service centres within the Sales Business unit
• Handle the resolution of escalated branch issues within the region
• Manage customer traffic into the branches in the region
• Manage third party employees assigned to branches in the region
• Coach, mentor and motivate branch staff in an effort in an effort to achieve assigned sales targets and maintain optimal employee service satisfaction levels within the region
• Ensure availability of stock for the teams in the region