Mobile.Malawi>Marketing.U&R>Usage & Retention Executive>Malawi-Lilongwe

At Airtel Malawi Plc, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.

We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.

By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

Education

• Bachelor's Degree in Business Administration, Marketing, Telecommunications, Computer Science, Economics, or a related field.

Experience

• Minimum of 2 years' experience in the telecommunications industry.
• Strong understanding of telecom products, pricing, billing systems, and market dynamics.
• Advanced proficiency in Microsoft Office applications, particularly Excel, Access and PowerPoint.

Key Responsibilities

Roaming & Interconnect Management

• Develop and execute roaming and interconnect strategies aligned with business objectives.
• Negotiate and manage roaming and interconnect agreements with local and international operators.
• Identify and onboard new roaming partners to expand Airtel Malawi's global network reach.
• Ensure timely implementation of roaming and interconnect connectivity and billing arrangements.

Product Development & Commercial Management

• Develop and manage roaming and international calling products for prepaid and postpaid customers.
• Design innovative pricing models, bundles, and promotions to drive customer adoption and revenue growth.
• Conduct market research, business case development, and profitability analysis for new initiatives.
• Monitor product performance and implement optimization initiatives to improve revenue and customer experience.

Go-to-Market & Customer Experience

• Develop and execute GTM strategies and campaigns for roaming and international calling products.
• Collaborate with Marketing, Sales, Finance, Technology, and Customer Experience teams to ensure successful product launches.
• Monitor customer feedback and usage patterns to continuously improve product offerings and customer satisfaction.

Market Intelligence & Innovation

• Monitor competitor activities, market trends, and industry developments.
• Identify opportunities for new products, partnerships, and revenue streams.
• Provide regular insights and recommendations to support strategic decision-making.