National Customer Service Manager

Job Description

Our client, a well-established and progressive supplier of production equipment and machinery and related consumables, seeks to employ a detailed orientated, assertive and professional Customer Service Manager, with solid experience in managing a national team, specifically with expertise in the FMCG, Distribution, Technical Field Services, Office Automation or Manufacturing sectors Please note this role is not suited to candidates from call centre, financial services or BPO sector, but focused on candidates who have worked in a technical, distribution, office automation or manufacturing sector.

Key Requirements

• You will have completed Matric, coupled with a qualification in business administration or related, plus 5+ years experience in managing a team of national customer service representatives.
• You will have strong financial and inventory understanding, such as FIFO, stock risks, etc in order to be able to mitigate stock losses, back-order backlog and finance/cost compliance
• A solid background in order management, pricing control, technical asset control management and monthly asset leasing and equipment invoicing.
• You will be a motivational leader, a go-getter and proactive in ensuring customer satisfaction, staff productivity and service compliance.
• Fluency in English is critical.
• You must have a valid driver’s licence, own car and a clear criminal and credit record

Additional Information

Please note that should you not be currently resident in the region and area advertised but still wish to apply, the cost of travel for interviews and relocation will be for your expense.

Due to the exceptionally high volume of applications, we are unable to correspond with each applicant personally, therefore only relevant and suitable candidates will be contacted. Should you not receive any correspondence from our company within 30 days, we regret your application has been unsuccessful.

About Lotus HR & Recruitment

Lotus HR & Recruitment is a professional recruitment and HR services company, managed by the sole Director, who started her career in the Recruitment sector, in 2001. We specialise in the Technical, Engineering, Supply Chain, Petro-chem, FMCG, Manufacturing and Executive Management fields, with recent expertise gained in Finance and IT fields.Lotus HR & Recruitment is based in Somerset West, however, have a candidate and client base on a national level, working with small, medium and international clients.

We pride ourselves on efficient, effective and targeted personal service to our client base, with a solid understanding of the client’s requirements, in both skill set and in company culture dynamics, providing cost effective solutions to staffing requirements.