NRC TENDER NOTICE - Psychosocial Services

NRC Seeks Psychosocial Support Service Provider

NRC seeks to establish one or several long term (max. 4 years) global framework agreement(s) to allow our staff around the world to access relevant and high-quality psychosocial support services. NRC is looking for a service provider/s capable of providing psychosocial support services to staff of varying cultural backgrounds, located in multiple time zones, across the globe.

Background: NRC is an international non-governmental organization (iNGO) working with displacement-affected people in 40 countries worldwide, where we help save lives and rebuild futures. We deliver high-quality aid where needs are greatest. When we started our relief efforts after World War II, humanitarian needs were critical. They still are – and we are still there, protecting people forced to flee and supporting them as they build a new future. Today, we work in both new and protracted crises to provide camp management, food assistance, clean water, shelter, legal aid, and education. Around 9 200 humanitarians work with the Norwegian Refugee Council. The majority of NRC’s staff are employed locally to work in our countries of operation (based in Regions, Country Offices or Area/Sub Offices), and a smaller number work for Head Office, mostly based in Oslo, or other locations in Europe or where NRC has a presence. Many of our colleagues were once themselves fleeing their homes. To know more about NRC and our programs, please visit .

Requirements & Expertise

As a Psychosocial Support service provider, you should:

• Answer requests from clients (NRC Staff) located all around the world, with working hours capable of providing services across the various time zones.
• A licenced clinician or psychosocial practitioner should always be available to respond to the most critical requests.
• Provide the service in English as a standard means of communication. In addition, have psychosocial practitioners capable of providing the service in at least one (1) of the following languages: French, Arabic, Spanish.
• Ensure confidentiality of consultations and data protection to a medical professional level, following GDPR standards.
• When informed by NRC of a specific crisis or emergency situation, the company should be in position to provide rapid support to take emergency requests/calls.

NRC is also interested in additional services such as:

• Psychoeducation – trainings or webinars
• Pre- and post-deployment consultations
• Preventive sessions focused on preparing staff for potential crisis situations
• Critical incident response for individuals and groups
• Resilience checks
• E-learning courses on topics covered by this bid
• Group sessions on general staff wellbeing, e.g. stress handling, topics related to mental health

How to Apply

Bidders shall:

• Be registered and incorporated as psychosocial support service providers, for at least seven (7) years.
• Have actively provided global services as a psychosocial support provider for at least five (5) years, with:
• Proven experience in providing the requested service for clients with a size similar to NRC’s.
• Proven experience and knowledge of the humanitarian working environments and missions.
• Proven ability to serve culturally diverse clients across the globe, in different time zones.
• The capacity to handle and protect data according to the highest industry standards.
• The bidder must be able to provide copies of licenses upon request.

Click here to apply