OM Bank - Service Analyst: Investment Backed Lending

Job Description

At OM Bank, we strive to attract great people who are passionate about coming together for a higher purpose- building something unique and aspirational, always aiming to be the best they can be. We are rooted in our purpose of inspiring and enabling our customers to grow and sustain their prosperity.

The technical service analyst role is part of the service function for Investment Backed Loans (IBL). The product is a margin loan that is secured by various investments such as a stock portfolio, cash balances, unit trusts etc.

A significant amount of time will be spent on:

• Monitoring LTVs on existing loans
• Responding to customer enquiries
• Managing the operational flow of new and existing loans

KEY RESULT AREAS

• Significantly contribute to existing loan book servicing by engaging with staff members (Portfolio Managers and Financial Advisors) and customers on matters pertaining to new and existing loans
• Significantly contribute to LTV monitoring and ensuring that appropriate margin call processes are executed as per policy framework
• Responsible for processing loan origination, loan renewals and loan settlements
• Responsible for doing adhoc technical calculations and liaising with the credit team in order to solve queries
• Support client queries related to statements, repayments, etc
• Responsible for filing and record keeping of relevant processes
• Liaising with stakeholders on secured lending matters

Personal Effectiveness

• Delivers results through proactive management of IBL stakeholders on matters of loan origination, LTV monitoring, margin call engagement with credit and portfolio managers
• Works at a team level, and is accountable for service delivery within a function/team and process
• Contribute where possible to the development of processes pertaining to origination, servicing and LTV monitoring
• Provide an excellent customer experience and supporting the achievement of service level agreements
• Demonstrate a general understanding of legislation governing the IBL product such as the National Credit Act
• Support the Market Risk function by demonstrating a keen interest to expand knowledge in Financial Markets, Financial Instruments and the world economy.
• Manage risk by following due process in the processing of IBL applications
• Understand and embrace the Old Mutual vision and demonstrate its values

ROLE REQUIREMENTS

• Degree preferably in Finance, Engineering, Accounting, Economics, Actuarial Science etc. (Advantageous)
• Ability to work with technical loan related calculations
• Ability to work without supervision
• Ability to communicate with stakeholders in other areas of business
• At least 1 year of experience in any financial role
• Excel, Word, and PowerPoint
• Working with Securities based (Lombard) lending products will be advantageous.

Skills

Action Planning, Analytical Thinking, Computer Literacy, Current State Assessment, Data Compilation, Data Interpretations, Data Management, Data Modeling, Digital Literacy, Document Management, Evaluating Information, Legal Practices, Management Reporting, Numerical Aptitude, Oral Communications

Competencies

Collaborates

Courage

Ensures Accountability

Financial Acumen

Instills Trust

Manages Complexity

Optimizes Work Processes

Organizational Savvy

Education

NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent

Closing Date

03 June 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.