,

for section headers,

• for list items. No CSS classes, no inline styles, no
  , no
  . Must preserve all original content word-for-word, no addition, removal, summarizing, rephrasing. So we need to parse the raw text and produce HTML accordingly. First, we need to extract the actual content from the given raw text, which includes HTML tags with inline styles etc. We must ignore those tags and just get the text content. Then we need to format it with appropriate tags. Given the raw text includes:

  Let's Write Africa's Story Together!

  Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

  Job Description

  To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.

  Responsibilities

  Product/Service Information

  Provide advanced product/service information.

  Customer Order Processing

  Record and process customer orders, selecting the most appropriate approach based on predefined options.

  Resolving Customer Issues

  Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.

  Customer Relationship Development / Prospecting

  Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

  Customer Relationship Management (CRM) Data

  Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.

  Customer Needs Clarification

  Interview the customer, following a multilevel sales script, to clarify the customer's requirements.

  Renewals

  Provide exceptional service to customers to encourage continued use of the organization's products/services.

  Operational Compliance

  Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

  Personal Capability Building

  Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

   

  na

  Skills

  Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

  Competencies

  Action Oriented

  Communicates Effectively

  Customer Focus

  Decision Quality

  Ensures Accountability

  Instills Trust

  Interpersonal Savvy

  Nimble Learning

  Education

  NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)

  Closing Date

  02 September 2026 , 23:59

  The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

  The Old Mutual Story!

  We need to extract the text content, ignoring tags. Let's extract line by line. First paragraph: "Let's Write Africa's Story Together!" (note HTML entity ' is apostrophe). So text: Let's Write Africa's Story Together! Second: "Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this." Then three empty paragraphs. Then "Job Description" => "Job Description" Then two empty paragraphs. Then the sentence: "To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services." Then two empty paragraphs. Then

  Responsibilities

  => heading "Responsibilities". According to rules, we should use

  for section headers. So we need to convert that to

  Responsibilities

  . The original had

  . We must preserve content word-for-word, but we are allowed to change tags? The instruction: "Preserve ALL original content word-for-word — do not add, remove, summarise, or rephrase". That refers to the textual content, not the markup. We can change the HTML tags as per required format. So we should output

  Responsibilities

  . Then we have

  (empty) - ignore. Then

  Product/Service Information

  => section header "Product/Service Information". Should be

  Product/Service Information

  . Then

  Provide advanced product/service information.

  => paragraph. Then

  empty. Then

  Customer Order Processing

  =>

  Customer Order Processing

  . Then paragraph: "Record and process customer orders, selecting the most appropriate approach based on predefined options." Then empty

  . Then

  Resolving Customer Issues

  =>

  Resolving Customer Issues

  . Paragraph: "Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately." Then empty

  . Then

  Customer Relationship Development / Prospecting

  =>

  Customer Relationship Development / Prospecting

  . Paragraph: "Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints." Empty

  . Then

  Customer Relationship Management (CRM) Data

  =>

  Customer Relationship Management (CRM) Data

  . Paragraph: "Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities." Empty

  . Then

  Customer Needs Clarification

  =>

  Customer Needs Clarification

  . Paragraph: "Interview the customer, following a multilevel sales script, to clarify the customer's requirements." Empty

  . Then

  Renewals

  =>

  Renewals

  . Paragraph: "Provide exceptional service to customers to encourage continued use of the organization's products/services." Empty

  . Then

  Operational Compliance

  =>

  Operational Compliance

  . Paragraph: "Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards." Empty

  . Then

  Personal Capability Building

  =>

  Personal Capability Building

  . Paragraph: "Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching." Empty

  . Then

   

  (non-breaking space) maybe ignore as empty. Then

  na

  => text "na". This seems like stray; we must keep it? It's part of original content. Should we keep it? The instruction: preserve ALL original content word-for-word. So we need to include "na" as a paragraph. It's likely meaningless but we must keep. Then three empty paragraphs. Then

  Skills

  => section header "Skills". Should be

  Skills

  . Then two empty paragraphs. Then the line: "Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling" This is a list of skills separated by commas. According to rules, we should use

  • for list items (duties, requirements, qualifications, skills). So we need to split each skill into
  • items. Must preserve content word-for-word, so each skill exactly as appears, including commas? Actually the original text is a single sentence with commas separating items. We need to convert to list items, preserving each item's text. Should we keep the commas? The items themselves do not have trailing commas; we split by commas and trim spaces. Must ensure we don't add or remove words. So each item should be exactly the substring between commas. Let's list them: 1. Consultative Selling 2. Customer Complaint Management 3. Customer Feedback Management 4. Customer-Focused 5. Customer Relationship Management (CRM) Software 6. Customer Service 7. Customer Service Operations 8. Customer Understanding 9. Data Management 10. Digital Consumer Engagement 11. Identifying Sales Opportunities 12. Probing Questions 13. Sales Data Management 14. Strengthening Customer Relationships 15. Upselling Check if any extra spaces: after each comma there is a space. So we will output each as
  • Consultative Selling
  etc. Then two empty paragraphs. Then

  Competencies

  =>

  Competencies

  . Then two empty paragraphs. Then the text: "Action Oriented
  Communicates Effectively
  Customer Focus
  Decision Quality
  Ensures Accountability
  Instills Trust
  Interpersonal Savvy
  Nimble Learning" We need to extract the text content ignoring the
  tags. So the sequence is: Action Oriented, then Communicates Effectively, then Customer Focus, then Decision Quality, then Ensures Accountability, then Instills Trust, then Interpersonal Savvy, then Nimble Learning. These are likely competencies, each maybe a separate item. Should we treat as list? The original had no list formatting, just these words separated by empty h3 tags. According to rules, we should use
  • for list items (duties, requirements, qualifications, skills). Competencies likely also a list. So we should output each as
  • item. Thus list items: - Action Oriented - Communicates Effectively - Customer Focus - Decision Quality - Ensures Accountability - Instills Trust - Interpersonal Savvy - Nimble Learning Check for any extra spaces: The text appears as "Action Oriented
    Communicates Effectively
    Customer Focus
    Decision Quality
    Ensures Accountability
    Instills Trust
    Interpersonal Savvy
    Nimble Learning". So after each competency there is an
    (two empty h3 tags). So we split accordingly. Then three empty paragraphs. Then

    Education

    =>

    Education

    . Then two empty paragraphs. Then text: "NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)". Note there are double spaces. We must preserve exactly. So we output that as a paragraph

    NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)

    . Keep double spaces. Then three empty paragraphs. Then

    Closing Date

    =>

    Closing Date

    . Then two empty paragraphs. Then text: "02 September 2026 , 23:59". Note there is a space before comma? Actually "02 September 2026 , 23:59". There's a space before comma. We must preserve exactly. Then two empty paragraphs. Then

    The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

    => we need to output as paragraph with italic and bold? But rules only allow

    ,

    ,

    • . No other tags like or . However we must preserve content word-for-word, but we cannot add tags not allowed. The instruction: "Use

      for introductory paragraphs and general text". It doesn't forbid other tags, but says "No CSS classes, no inline styles, no

      s, no
      tags". It doesn't explicitly forbid or . However earlier they said "Use

      for introductory paragraphs and general text; Use

      for section headers; Use

      • for list items". It didn't say we cannot use other tags, but to be safe we should probably only use those tags. However we must preserve content word-for-word, which includes the italic and bold meaning? The content is the text; the styling is not part of content. So we can output the text inside a

        tag without . That would preserve the textual content word-for-word (the words). The italic/bold are just formatting, not content. So it's acceptable to strip them. Thus we output

        The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

        Then two empty paragraphs. Then

        The Old Mutual Story!

        => text: "The Old Mutual Story!". We output as

        The Old Mutual Story!

        . Now we need to ensure we didn't miss any other text. Let's reconstruct the final HTML in order: Introductory paragraphs: first two lines: Let's Write Africa's Story Together! and Old Mutual is a firm believer... Then maybe we have empty paragraphs we can ignore (they produce no output). Then "Job Description" as a heading? Actually "Job Description" is a bold heading. According to rules, we should use

        for section headers. So we should treat "Job Description" as a section header

        Job Description

        . Then the paragraph after it: "To provide a positive customer experience..." as

        . Then Responsibilities section header

        Responsibilities

        . Then each responsibility as

        subhead

  Translated by AI — may not be perfect

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