Onsite CRM - Sasolmed - Sasolburg

Job Description

Provide support with all Sasolmed queries including but not limited to Claims investigations, benefit limits, new business, chronic medication and general queries such as explaining policy, protocol and benefit decisions Identifying and proposing solutions to processes and service related failures. Building and establishing relationships at all levels to facilitate first time resolution of queries

Focuses on customer needs through the resolution of queries

Scrutinizes numerical data, verbal data and all other sources of information so as to ensure a thorough investigation into queries presented and produces workable solutions to a range of problems.

Presenting and communicating information effectively so as to ensure clear understanding and buy-in

Establishes good relationships with customers and staff (both internally and externally) to wide and effective networks. Gains clear agreement and commitment from others by persuading, convincing and negotiating.

Resolve highly escalated queries swiftly and efficiently

Coordinating own and team’s administration

Ability to draft written responses of an excellent and consistently professional standard in English, occasionally subject to executive and legal scrutiny

Action orientated

Being open and receptive to feedback and change

Deciding and initiating action

Ethics and Values

Managing diverse relationships

Adapting to change

Communication and writing skills

Ability to work independently

Meeting and exceeding customer expectations

Time Management

Verbal and written communication

Problem solving skills Presentation skills Relating to others

Requirements

• Extensive understanding of the Discovery Health Product Benefit and process knowledge
• Matric
• MS Office Knowledge
• Minimum of 12 months Face-to-face customer service experience
• Valid driver’s license and own transport
• Relevant tertiary qualification
• In-depth knowledge of the Bankmed product, processes and systems
• Medical Scheme Industry knowledge and Medical Scheme’s Act knowledge

How to Apply

https://careers.discovery.co.za/talentcommunity/apply/1388825333/?locale=en_GB