Operations Manager Hygiene and Pest Control - Western Cape Region

About Us

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. We are looking for a dynamic Operations Manager to lead cleaning services across multiple sites in the Western Cape Region. The role involves managing teams, ensuring hygiene standards, and maintaining strong client relationships.

Duties & Responsibilities

• Best allocate the resources of the contract to achieve maximum cleaning output.
• Ensure consistently high service standards are maintained for all services in scope with regular site visits and inspections.
• New units to be opened according to company policies and procedures and Tsebo standards are implemented within a three-month period.
• Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing, and costs are attended to within the month of closing.
• Contract retention through maintaining excellent service standards, identifying, and mitigating the risk of cancellation and building strong client relationships with key client contacts.
• Managing company assets by performing monthly spot checks on high value items.
• Regular client meetings with at least one formal documented client meeting per month to ensure client needs are understood and expectations are met.
• Responding to clients and management requests timeously and providing necessary action required.
• Hold regular performance appraisals with all management staff reporting to you, identify areas for development and training needs.
• Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.

Skills and Competencies

• Leadership skills
• Attention to detail and sense of urgency.
• Understand Hygiene principles and knowledge of company policies and procedures.
• Good understanding of scheduling of staffing and assign tasks productively to each position to achieve an output standard according to site specific sla’s.

Qualifications

• Minimum Matric / Grade 12
• Relevant tertiary qualification and/or equivalent experience.
• Must have a valid driver’s license and own reliable vehicle.
• Minimum of 5 years’ experience in a similar environment on middle management level.