Operations Shift Manager: Transport

The purpose of the Job:

The purpose of the Operations Shift Manager is to oversee and coordinate Transport operations during assigned shifts. This role is critical in ensuring the efficient dispatch, fleet control, and seamless communication across operations.

Job Objectives:

• Oversee all Transport operations during the shift.
• Ensure accurate and timely dispatch of loads in line with operational plans (correct drivers and vehicle allocation).
• Proactively coordinate operational changes, including: Driver absenteeism, vehicle breakdowns, adjustments for split or additional loads.
• Monitor and support fleet movement to ensure on-time return of vehicles.
• Manage shift handovers including: Reporting outstanding queries and following up on unresolved issues from previous shifts.
• Lead and manage all people-related activities within the shift.
• Report and coordinate breakdowns ensuring timely communication to all relevant stakeholders.
• Maintain and ensure control of toll cards and attendance registers.
• Enforce staff discipline and manage related procedures.
• Provide support across operations as required.

Qualifications:

Grade 12 (Matric) is essential Studying towards a Road Transport or Logistics qualification will be advantageous

Experience:

Proven exposure to a transport or logistics environment is essential. Relevant driving experience will be considered an added advantage.

Knowledge and Skills:

Technical Skills

Strong computer literacy is required, including knowledge of MS Word, MS Excel, TNT, Mix Telematics (or similar tracking systems)

Key Competencies

• Strong interpersonal and communication skills
• Ability to engage effectively at both management and operational staff levels
• Excellent coordination and problem-solving abilities
• High attention to detail and operational accuracy
• Ability to perform under pressure in a fast-paced environment