Payroll Systems Support Specialist

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

The incumbent will be responsible for the administration, configuration, and operational support of the organisation’s enterprise payroll and remuneration system. This includes maintaining system parameters, payroll-related codes and tables, user security, and payroll-related reporting and extracts. The role supports accurate and timeous payroll processing by assisting with testing of system changes, resolving payroll system queries, maintaining documentation, and supporting monthly and cyclical payroll operational activities within the HR Shared Services Centre.

KEY WORK OUTPUT AND ACCOUNTABILITIES

DISRUPTIVE INNOVATION

System Documentation and Administration

• Maintain and update payroll system user guides, configuration documentation, and operational manuals.
• Ensure payroll process documentation aligns with current system functionality and business practices.

System Security

• Maintain payroll system access in line with approved security matrices and segregation of duties.
• Perform regular reviews of user roles and access in accordance with SOPs and audit requirements.

System Administration

• Maintain payroll system parameters, codes, tables, and legislative configurations.
• Compile system change and configuration documentation.
• Perform system testing and quality assurance on payroll-related enhancements and fixes in test environments.
• Validate payroll outputs following configuration changes before production release.
• Support production environments during payroll cycles where required.

Reporting

• Generate standard payroll and remuneration reports.
• Support ad hoc payroll data requests from HR, Finance, and Management.
• Perform data validation and reconciliation checks where required.

Payroll Structure and Position Management

• Ensure alignment between payroll structures and HR master data.

System Support and Operational Tasks

• Provide first- and second-line support for payroll system-related queries.
• Assist with monthly, bi-weekly, or ad hoc payroll cycle activities as defined in task lists.
• Support issue resolution during critical payroll periods.
• Perform delegated tasks in support of payroll operational continuity.

User Development and Training

• Communicate payroll system changes, enhancements, or process updates to stakeholders.
• Assist with user guidance and knowledge transfer for payroll system functionality.
• Contribute actively as a team member to support payroll operations and HRIS objectives.

Customer Focus and Service Delivery

• The capacity to identify and respond to the needs of *internal and external customers.

Build and maintain stakeholder relationships

• Collaborate effectively with internal and external stakeholders to achieve service delivery outcomes.
• Promote a positive, inclusive working environment that values diversity and teamwork.
• Build strong working relationships to support payroll accuracy and system reliability.

Teamwork

• Contribute actively as a team member to support payroll operations and HRIS objectives.

Personal and professional development

• Actively participate in own professional development to maintain and enhance payroll systems and remuneration skills.
• Stay current with organisational policies, payroll legislation changes, and best practices.

SKILLS PROFILE

EDUCATION

Required

• Grade 12
• 3-year Tertiary Education in Information Technology or equivalent high advantageous

WORK EXPERIENCE

Required

• Experience in the remuneration environment and / or a keen interest in remuneration and Human Resources Information System.
• 1-2 years SQL server (or equivalent database query tools
• Experience with payroll systems (Vision, Sage, Payspace)

KNOWLEDGE

Required

• Good working knowledge of payroll processing concepts and remuneration structures.
• Strong MS Office skills with above-average proficiency in MS Excel.
• Understanding of payroll controls, validations, and system-driven payroll calculations.

PHYSICAL REQUIREMENTS

• In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

WORKING CONDITIONS

• Professional flexibility in working hours while supporting daily business operations which may include weekends and night shifts where applicable.
• Will interact with internal and external customers through several different means.

NETCARE VALUES AND BEHAVIOURS

Netcare Values

At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.

• At Netcare, our core value is care.
• We care about the dignity of our patients and all members of the Netcare family.
• We care about the participation of our people and our healthcare partners in everything that we do.
• We care about the truth in all our actions.
• We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.

The Netcare Way

Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:

• Respect - I always greet everyone to show my respect.
• Identity - I always wear my name badge to show my identity.
• Dignity - I always treat others with consideration and humility to uphold dignity
• Care - I always act in the best interest of Netcare and others to show I care
• Compassion - I always listen with empathy and respond with kind action to show my compassion
• Appreciation - I always say thank you to show my appreciation.
• Diversity - I always embrace diversity to strengthen inclusivity and belonging.

Join the team committed to providing the best and safest health and care.