Quality Assurance Analyst (Insurance / Fintech)

An innovative and fast-growing organisation within the fintech and insurance space is seeking a detail-oriented Quality Assurance Analyst to join their team. * Minimum 2 years' experience in a Quality Assurance role - You will act as a key gatekeeper of quality, auditing interactions across sales and administrative channels, validating data accuracy, and coaching teams to consistently deliver high standards. * Assess call quality across Sales, Admin, and Vetting streams * Support continuous improvement in customer experience and operational quality * Believe Resourcing PTY Ltd * Cape Town * Permanent * Full Time * * EE/AA, Non EE/AA - Introduction - Location: Cape Town - Employment Type: Permanent - About the Role - This role is pivotal in maintaining service excellence and regulatory compliance across the customer journey. Duties & Responsibilities * Verify customer and policy data across multiple systems

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