Reaction Officer - Tshipi Mine - Kathu

Business Unit / Division:
Thorburn Security Solutions

Job Type Classification:
Contract

Location - Town / City:
Kathu

About Us:
Thorburn Security Solutions (Pty) Ltd is a national security service provider in South Africa that delivers intelligence-driven, integrated security solutions to clients across multiple industries. The company forms part of the Tsebo Solutions Group and provides a comprehensive range of services including manned guarding, electronic security systems, remote off-site monitoring, armed response, event security, crime intelligence, and specialised security services Thorburn Security Solutions, a member of the Tsebo Solutions Group, is one of South Africa's leading integrated security service providers. The company delivers intelligence-driven security solutions through a combination of highly trained personnel, advanced security technology, remote monitoring capabilities, crime intelligence, and risk management expertise. With a national footprint and a commitment to operational excellence, Thorburn protects people, assets, and operations across a diverse range of industries while maintaining the highest standards of integrity, professionalism, and service delivery

Duties & Responsibilities:
• Ensure quick response to clients and emergency call outs and calls • Ensure visibility at standoff points and during area patrols • Ensure client’s complaints are handled efficiently and written reporting feedback • Ensure that the disciplinary code is always adhered to • Ensure the safety of clients by checking premises thoroughly • Action – follow up inspections and implementation of corrective actions ? Provide a high standard of service to respond to alarm signals and emergency calls within SOP-defined timeframes? Maintain high visibility at standoff points and conduct regular high risk area patrols ? Conduct daily parade and comply with Standing Operating Procedures (SOP) ? Identify off peak times and vulnerable areas to be patrolled

Skills and Competencies:
Incident Handling: Accurate investigations, emergency support, incident handling and support to complete reports and logs.Assist with any problems or complaints, witness interviewing and statement taking Compliance, Health and Safety: Adhere to Health and Safety, SOP, PSIRA code of Conduct, Firearms Control Act and Toolbox talks, Asset and Firearm safekeeping Vehicles & Equipment Care: Maintain operational readiness, cleanliness of assigned vehicles, firearm and equipment.Keep your vehicle washed, neat and tidy at all times in branding visibility to deter crime. Reporting: Submit daily / weekly return checklists, routine inspection reports, incident reports with recommendations, feedback and actions taken. Attend to all meetings and training sessions Site Specific Objectives:Perform a public relations service and introduction calls to new clients. Any reasonable action requested by management

Qualifications:
• Grade 12 / Matric or equivalent • Minimum Grade B • PSIRA – Response Officer proficiency • Armed Response / Reaction Training certification • Driver's Licence older than 2 years • Valid South African Citizen • Proof of Firearm Training for business use • SAPS Competence Certificate