Receptionist (main/casualty/radiotherapy) - Person With Disability

KEY WORK OUTPUT AND ACCOUNTABILITIES

DISRUPTIVE INNOVATION

Greeting Patients & Visitors:

• Provide a warm and friendly welcome to patients, visitors, doctors and other stakeholders.
• Direct patients to appropriate departments and/ or wards and ensure they are comfortable while they wait.
• Assist patients and visitors with general information about hospital services, locations, and procedures.

Patient admissions and data quality

• Obtain and verify patient personal, medical aid and/ or insurance information during admission / opening of case.
• Maintain accurate and up-to-date patient records within the SAP system, by confirming information with patient with every Emergency Department visit and/or admission to hospital.
• Ensure that all relevant consent is obtained, and Terms and Conditions are completed, explained, and signed by the patient and/or person responsible for the account as per Standard Operating Procedures.
• Admitting patients into the Hospital which includes Online pre-admissions, direct admissions etc. in a timely, professional manner.
• Accurate recording of patient, contact person and person responsible for the account information into the SAP system.
• Verification and validation of the information received in the admission of the patient.
• With the assistance of the various admission systems or web applications, engage with patients on medical aid rules, benefits, and co-payments to ensure that the business financial risk is adequately managed.
• Obtain and appropriately store (attach to SAP system) all the necessary documentation if not done online i.e. Netcare MobileApp or MNO.
• Ensure all payments or letters of guarantees are received prior to admission and recorded accordingly on the case.
• Obtain and follow up on authorisations required for patient admission, make relevant scratch notes on SAP where required.
• Always maintain patient confidentiality and adhere to governance processes pertaining to patient dignity and care.
• Seamless patient journey: create an experience where all aspects of the patient journey are well coordinated, efficient and in a welcoming