Receptionist/Switchboard Operator

About the role:
Join Transpharm as a Receptionist / Switchboard Operator at our dynamic Distribution Centre, where you will deliver exceptional front-of-house reception, efficient switchboard management, and comprehensive administrative support. Utilising strong communication, multitasking, and organisational skills, you will manage incoming calls, coordinate visitor reception, support order processing, maintain accurate records, and assist with facility-related administrative tasks. This entry-level to mid-level role offers exposure to a fast-paced retail logistics environment, providing opportunities to develop operational coordination expertise within a leading African grocery retailer. Embrace a key position that ensures seamless internal and external communication, contributing directly to the efficiency of our supply chain operations.

What you'll do:
Answer and manage all incoming calls promptly and professionally, ensuring accurate message relay and appropriate call transfers. Welcome and assist visitors courteously, managing sign-in/out procedures and directing them to the correct destinations while maintaining a tidy reception area. Provide comprehensive administrative support including mail handling, document management, scheduling meetings, and maintaining accurate records and filing systems. Coordinate orders and supplier interactions by monitoring stock levels, processing purchase orders, obtaining quotations, and maintaining supplier documentation. Oversee facilities and service provider coordination by monitoring service schedules, managing consumables stock, and escalating issues as needed. Manage waste collection processes, ensuring timely preparation, documentation, and follow-up with service providers and invoicing departments. Support compliance and security processes by adhering to visitor and site security protocols and maintaining confidentiality of sensitive information. Assist with meeting arrangements, boardroom bookings, and travel accommodation bookings to facilitate smooth team operations. Perform general ad hoc administrative duties to support the daily operations and special projects of the department. Maintain an up-to-date telephone directory and provide relevant information to internal and external stakeholders as required.

What you bring:
Grade 12 (Matric) certificate (essential) Relevant qualification in administration, reception, or office management (advantageous) 1 to 2 years' experience in reception, switchboard, administration, or a similar role (essential) Experience in customer service, supplier interaction, or service provider coordination (advantageous) Familiarity with purchasing, order administration, or supplier coordination processes (advantageous) Proficient computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint (essential) Knowledge of switchboard and telephone systems (essential) Valid driver's licence (advantageous)