Job Description
Job Grade: AM - MGR
Job Overview: Responsible for providing strategic leadership and direction to Business Managers within the assigned region to achieve financial and non-financial targets, drive portfolio growth and profitability, ensure excellent customer experience, deepen market penetration, strengthen risk asset quality, and promote adoption of the Bank's products and digital channels.
Key Responsibilities
- Drive regional profitability, growth, and achievement of strategic targets
- Lead Business Managers to deliver financial and non-financial performance objectives
- Identify business opportunities and conduct market intelligence to support growth
- Drive deposit mobilization, revenue generation, risk asset growth, and portfolio quality
- Oversee credit processing, approvals, disbursements, and portfolio performance
- Monitor loan recoveries, delinquency trends, and regulatory compliance
- Drive customer acquisition, retention, and digital channel adoption
- Build and maintain strategic relationships with key customers and stakeholders
- Collaborate with SBUs to drive ecosystem opportunities and business growth
- Build a high-performance culture through coaching, mentoring, and performance management
- Conduct staff performance reviews and capability development sessions
- Ensure adherence to the Bank's core values, policies, and service standards
- Prepare regional business plans, profitability reports, and management reports
- Perform other duties as assigned by the Group Head
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