MT
Representative - Customer Service.Commercial Operations SA
MTN
Job Description
- Minimum of a 1‑year diploma or equivalent qualification
- Fluent in English (additional local language will be an advantage)
- Minimum of 2 years’ experience in customer service, sales, or a related role
- Experience working in a small to medium-sized organization
- Strong customer service and communication skills
- Basic computer literacy and ability to work on customer management systems
- Ability to work shifts, including weekends
- Deliver excellent customer service and ensure high levels of customer satisfaction
- Assist customers with product selection, services, and account enquiries
- Process sales and system transactions including activations, upgrades, suspensions, and migrations
- Meet and exceed individual and store sales targets
- Manage and account for all cash transactions accurately
- Control and manage stock, including receiving, merchandising, obsolescence, and shortages
- Handle customer queries, complaints, returns, warranties, and device repairs (where applicable)
- Ensure accurate completion of all required documentation and system records
- Maintain store standards, merchandising, and promotional displays
- Adhere to company policies, procedures, and compliance requirements
- Identify operational or customer issues and elevate or resolve appropriately
- Communicate effectively with customers, team members, and internal stakeholder
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